Personal Banker II: Customer Advocate & Lending Pro

F&M; Troy (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

F&M Bank is seeking a Personal Banker to deliver exceptional face-to-face service, open deposit accounts, and process everyday transactions while maintaining accurate records and regulatory compliance. The role emphasizes customer education, referrals to appropriate products, and meeting sales goals.

The ideal candidate has banking experience, strong communication skills, and a commitment to accuracy and efficiency in a community-focused environment.

Qualifications

• High school diploma or equivalent required.
• 3-5 years retail banking experience preferred.
• Basic math and computer skills.
• Working knowledge of banking products and services.
• Cash-handling experience.
• Excellent communication, customer service, and time-management skills.

Responsibilities

• Open deposit accounts and process regular transactions accurately and efficiently.
• Educate customers about banking products and refer appropriate solutions.
• Provide exceptional customer service through face-to-face interactions and other channels.
• Meet and exceed referral and sales production goals set by leadership.
• Ensure compliance with bank policies and regulatory requirements.

Skills

Customer service

Cash handling

Attention to detail

Education

High school diploma

Job description

F&M Bank is seeking a Personal Banker to deliver exceptional face-to-face service, open deposit accounts, and process everyday transactions while maintaining accurate records and regulatory compliance. The role emphasizes customer education, referrals to appropriate products, and meeting sales goals.

The ideal candidate has banking experience, strong communication skills, and a commitment to accuracy and efficiency in a community-focused environment.