Personal Banker I: Trainee for Retail Banking

Fifth Third; Northern (KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Fifth Third Bank in Shelby Township, MI, is hiring a Personal Banker Associate I. The program begins with 4–8 weeks of onboarding and rotations in operations and Sales & Service, followed by certification to perform as a Retail Personal Banker.

The role emphasizes consultative selling to identify customer needs, cross-selling products, and collaborating with Mortgage, Small Business, and Investment partners to deliver holistic financial solutions.

Qualifications

• Experience using sales techniques to identify and meet customer financial needs.
• Ability to understand Retail consumer and small business products and services.
• Capacity to perform financial needs assessments and set appointments for reviews.

Responsibilities

• Use consultative sales to build customer profiles and identify financial needs.
• Cross-sell Retail products and coordinate with partners for holistic solutions.
• Lead in-branch events and external outreach to develop new households.
• Support bank staff by guiding referrals and ensuring service quality.

Skills

Consultative sales

Cross-selling

Financial needs analysis

Customer relationship building

Education

College degree or transferrable experience

Tools

CAMP

Job description

Fifth Third Bank in Shelby Township, MI, is hiring a Personal Banker Associate I. The program begins with 4–8 weeks of onboarding and rotations in operations and Sales & Service, followed by certification to perform as a Retail Personal Banker.

The role emphasizes consultative selling to identify customer needs, cross-selling products, and collaborating with Mortgage, Small Business, and Investment partners to deliver holistic financial solutions.