Personal Banker I: Launch a Career in Consultative Banking

Fifth Third Bank, N.A.; Dearborn (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Fifth Third Bank, N.A. in Dearborn, MI seeks a Retail Personal Banker I who will complete a 4–8 week onboarding with rotations in operations and Sales & Service. The program leads to a Personal Banker I role focused on consultative sales, cross-selling, and new customer relationships.

Expect risk awareness and adherence to policies while processing teller transactions and supporting platform staff. The role emphasizes building customer profiles, leveraging Banking products, and partnering with

Qualifications

• College degree or work experience providing transferrable skills, or combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
• Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
• Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
• Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site provides MU4R questions and registration required for employment in this position.

Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focused on cross-selling to existing customer base and engaging in outside sales activities.
• Establish close working relationships with assigned Business Partners referring customers to provide timely, holistic financial solutions.
• Consistently meet/exceed customer experience and production goals and enhance year-over-year revenue growth.
• Provide guidance to CSRs with respect to the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Act with confidence by answering customer questions and owning customer issues.
• Maintain a position of trust and responsibility by keeping all business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and policies.
• Adhere to established policies while opening/servicing Retail products.
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
• Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
• Keep up to date on Retail procedures to mitigate fraudulent activity and unnecessary risk.

Skills

Sales aptitude

Financial services experience

Math proficiency

Professional communication

Brand representation

Retail policies knowledge

NMLS/Safe Act knowledge

Education

College degree or equivalent

Job description

Fifth Third Bank, N.A. in Dearborn, MI seeks a Retail Personal Banker I who will complete a 4–8 week onboarding with rotations in operations and Sales & Service. The program leads to a Personal Banker I role focused on consultative sales, cross-selling, and new customer relationships.

Expect risk awareness and adherence to policies while processing teller transactions and supporting platform staff. The role emphasizes building customer profiles, leveraging Banking products, and partnering with