Personal Banker I, Cumberland

Dollar Bank; Cumberland (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

Dollar Bank is seeking a Personal Banker I to be the first point of contact for customers, handling routine deposits, withdrawals, transfers, and loan payments for retail and business accounts. You will engage customers through consultative conversations to understand needs and recommend banking products and digital solutions.

Training will cover in-depth product knowledge and sales techniques, enabling you to confidently identify referral opportunities and enhance customer relationships while

Qualifications

• High school diploma/GED required.
• College degree or a minimum of six months customer service experience required.
• Excellent written and verbal communication skills with professional grammar and demeanor.
• Ability to travel as needed to training.
• Candidates will be subject to background checks as required by OCC.

Responsibilities

• Process transactions through teller equipment on retail and corporate accounts (deposits, withdrawals, transfers, loan payments, cash advances).
• Demonstrate consultative sales to build relationships by offering products and services (checking, savings, cards, loans, digital banking).
• Engage customers in conversations and lobby interactions with professional integrity and ethics.
• Contribute to growth and retention of deposit and loan customers; initiate new relationships through outbound calls.
• Develop knowledge of bank products and guidelines by attending required classes.
• Maintain a professional appearance and conduct.

Skills

Customer service

Communication

Consultative selling

Education

High school diploma or GED

College degree / Customer service experience

Job description

Job Overview:The Personal Banker I plays a vital role in delivering exceptional customer service and fostering strong customer relationships. As the first point of contact, this position is responsible for engaging in meaningful interactions and assisting customers with various banking transactions, including deposits, withdrawals, and loan payments for both retail and business accounts.A key aspect of this role is conducting consultative conversations to understand customer needs and recommend appropriate banking products and services, such as checking and savings accounts, credit cards, loans, and digital banking solutions. Personal Bankers receive comprehensive training and resources to identify referral opportunities and enhance customer relationships. Participation in a retail training program will provide the necessary skills to confidently offer tailored financial solutions, ensuring a positive and personalized banking experience.Qualifications:

• High school diploma/GED required.
• College degree or a minimum of six months customer service experience required.
• Must have excellent written and verbal communication skills to include professional grammar and demeanor.
• Ability to travel as needed to training.
• Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.Principal Activities and Duties:
• Process transactions through the teller equipment on all retail and corporate accounts, including, but not limited to, deposits, withdrawals, transfers, loan payments, and cash advances.
• Demonstrate a consultative sales approach to building customer relationships by offering customers additional products and services (e.g., checking, savings, credit cards, loans, digital banking).
• Effectively utilize customer conversations and through lobby engagement while maintaining the highest level of professional integrity and ethics.
• Contribute to the growth and retention of deposit and loan customers. Initiate new customer relationships, through outbound calling efforts.
• Arithmetic skills to count money accurately.
• Computer literacy to access account information and process transactions.
• Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
• Maintain a professional appearance and conduct yourself in a professional manner at all times.All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program.

Compliance with regulatory laws and company procedures is a required component of all position descriptions.