Personal Banker I, Cumberland

Dollar Bank, FSB; Cumberland (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

Dollar Bank, FSB in Cumberland, MD seeks a Personal Banker I to deliver exceptional customer service and build strong customer relationships. You will handle deposits, withdrawals, and loan payments for retail and business accounts.

Join a training program to learn consultative sales and identify referral opportunities, expanding product knowledge for checking, savings, credit cards, loans, and digital banking solutions.

Qualifications

• High school diploma/GED required.
• College degree or a minimum of six months customer service experience required.
• Excellent written and verbal communication skills, professional grammar and demeanor.
• Ability to travel as needed to training.
• Candidates will be subject to background checks as required by OCC.

Responsibilities

• Process transactions through teller equipment on all retail and corporate accounts (deposits, withdrawals, transfers, loan payments, cash advances).
• Demonstrate a consultative sales approach to build customer relationships by offering products/services (checking, savings, credit cards, loans, digital banking).
• Engage with customers and maintain professional integrity and ethics.
• Contribute to growth and retention of deposit and loan customers; initiate new relationships via outbound calling.
• Count money accurately with arithmetic skills.
• Access account information via computer systems to process transactions.
• Attend classes to develop knowledge of bank products and guidelines.
• Maintain professional appearance and conduct.

Skills

Communication skills

Customer service

Education

College degree

6 months customer service experience

Job description

Job Overview

The Personal Banker I plays a vital role in delivering exceptional customer service and fostering strong customer relationships. As the first point of contact, this position is responsible for engaging in meaningful interactions and assisting customers with various banking transactions, including deposits, withdrawals, and loan payments for both retail and business accounts.

A key aspect of this role is conducting consultative conversations to understand customer needs and recommend appropriate banking products and services, such as checking and savings accounts, credit cards, loans, and digital banking solutions. Personal Bankers receive comprehensive training and resources to identify referral opportunities and enhance customer relationships. Participation in a retail training program will provide the necessary skills to confidently offer tailored financial solutions, ensuring a positive and personalized banking experience.

Qualifications

• High school diploma/GED required.
• College degree or a minimum of six months customer service experience required.
• Must have excellent written and verbal communication skills to include professional grammar and demeanor.
• Ability to travel as needed to training.
• Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.

Principal Activities and Duties

• Process transactions through the teller equipment on all retail and corporate accounts, including, but not limited to, deposits, withdrawals, transfers, loan payments, and cash advances.
• Demonstrate a consultative sales approach to building customer relationships by offering customers additional products and services (e.g., checking, savings, credit cards, loans, digital banking).
• Effectively utilize customer conversations and through lobby engagement while maintaining the highest level of professional integrity and ethics.
• Contribute to the growth and retention of deposit and loan customers. Initiate new customer relationships, through outbound calling efforts.
• Arithmetic skills to count money accurately.
• Computer literacy to access account information and process transactions.
• Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
• Maintain a professional appearance and conduct yourself in a professional manner at all times.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.