Personal Banker I: Client Solutions & Service

First Bank; Asheville (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

First Bank in Asheville, NC is seeking a Personal Banker I to assess customers' financial needs and recommend suitable products and services. You will interact at the service window and via needs assessments to build lasting relationships and deliver clear guidance.

Under supervision, you will generate leads, support colleagues, and ensure compliance with bank policies while delivering great customer experience and handling deposits, loans, and everyday banking tasks.

Qualifications

• High school diploma or GED or equivalent.
• Experience in customer contact/sales or teller preferred.
• Knowledge of banking products and services.
• Strong organizational and communication skills.
• Ability to adhere to regulatory and security requirements.

Responsibilities

• Coordinates Personal Banker and Service Representative functions to deliver excellent customer experiences.
• Provides transactional support to Tellers and performs dual control as applicable.
• Opens personal and business accounts and prepares related documentation.
• Inputs and closes loan applications including DDA lines of credit and credit card applications.
• Assists customers with requests and resolves issues to customer satisfaction.
• Processes non-post, wire transfers, and other branch transactions.
• Follows security procedures and interfaces with customers via phone or in person.
• Supports multiple branch locations as needed.

Skills

Customer service

Sales

Communication

Technical aptitude

Teamwork

Education

HS Diploma/GED

Tools

Core Banking System

Microsoft Excel

Job description

First Bank in Asheville, NC is seeking a Personal Banker I to assess customers' financial needs and recommend suitable products and services. You will interact at the service window and via needs assessments to build lasting relationships and deliver clear guidance.

Under supervision, you will generate leads, support colleagues, and ensure compliance with bank policies while delivering great customer experience and handling deposits, loans, and everyday banking tasks.