Personal Banker I - Customer Growth & Service

First-Bank; Winston-Salem (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

First-Bank in Winston-Salem, NC is seeking a Personal Banker I to assess customer financial needs and recommend appropriate products. You will build and maintain relationships at the service window and through needs assessments, driving great customer experience under supervision.

The role requires 1–3 years of banking or customer sales experience. The position emphasizes accuracy, compliance, and teamwork in a fast-paced branch environment.

Qualifications

• High school diploma or GED or equivalent.
• Experience in reception or secretarial duties is a plus.
• Understanding of bank operations and regulations is preferred.
• Strong organizational and time management skills.
• Excellent verbal, written and interpersonal communication.

Responsibilities

• Coordinates Personal Banker and Service Representative functions in service delivery.
• Opens personal and business accounts and prepares related documents.
• Inputs and closes personal loan applications including credit lines and cards.
• Assists customers with requests and resolves issues to satisfaction.
• Handles deposits, debit/credit cards, safe boxes and checks.
• Ensures adherence to security procedures and regulatory requirements.
• Interfaces with customers via phone or in person.
• Supports multiple branch locations as needed.

Skills

Customer service

Sales

Communication

Time management

Teamwork

Education

High school diploma or GED

Tools

Mainframe

Office software

Job description

First-Bank in Winston-Salem, NC is seeking a Personal Banker I to assess customer financial needs and recommend appropriate products. You will build and maintain relationships at the service window and through needs assessments, driving great customer experience under supervision.

The role requires 1–3 years of banking or customer sales experience. The position emphasizes accuracy, compliance, and teamwork in a fast-paced branch environment.