Personal Banker I: Build Relationships & Solutions

Dollar Bank, FSB; Cleveland (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Dollar Bank, FSB is seeking a Personal Banker I in Cleveland to deliver outstanding customer service and build lasting relationships. You will handle deposits, withdrawals, and loan payments for retail and business clients while identifying referral opportunities.

The role emphasizes consultative conversations to tailor banking solutions, including checking/savings, credit cards, loans, and digital banking. On-site training prepares you to grow customer relationships.

Qualifications

• High school diploma or GED required.
• College degree or six months customer service experience required.
• Excellent written and verbal communication skills.
• Ability to travel to training as needed.
• Background checks as required by OCC.

Responsibilities

• Process transactions for retail and corporate accounts (deposits, withdrawals, transfers, loan payments).
• Use a consultative approach to offer additional products and services (checking, savings, cards, loans, digital banking).
• Engage customers in lobby interactions with professional integrity and ethics.
• Grow and retain deposit and loan customers; initiate new relationships via outbound calls.
• Maintain accuracy in money handling and be computer-literate for account access.
• Attend required training to understand bank products and guidelines.

Skills

Customer service

Communication

Consultative sales

Arithmetic

Computer skills

Education

High school diploma/GED

College degree or 6 months customer service experience

Tools

Teller equipment

Job description

Dollar Bank, FSB is seeking a Personal Banker I in Cleveland to deliver outstanding customer service and build lasting relationships. You will handle deposits, withdrawals, and loan payments for retail and business clients while identifying referral opportunities.

The role emphasizes consultative conversations to tailor banking solutions, including checking/savings, credit cards, loans, and digital banking. On-site training prepares you to grow customer relationships.