Personal Banker: Elevate Client Experience & Growth

PNC; Longmont (CO); On-site; USD 45,375 - 75,625; Full time

Job summary

PNC is seeking a branch-focused professional in Colorado to drive new revenue and deepen customer relationships through proactive sales and service activities. You will engage customers, leverage ecosystem partnerships, and deliver a full PNC conversation to identify suitable solutions.

Role emphasizes customer experience, risk management, and collaboration with partners to grow share of wallet and loyalty, while adhering to policies and procedures.

Qualifications

• Associates degree preferred, or equivalent experience with 3+ years in banking or customer-facing roles.
• Experience with branch sales, service, and customer relationship building.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Drive proactive sales conversations via defined processes including outbound calling and lobby engagement.
• Create customer loyalty by delivering differentiated experiences and expanding wallet share.
• Apply product knowledge to solve problems and enhance customer loyalty.
• Maintain risk controls and participate in daily branch operations efficiently and accurately.

Skills

Accountability

Banking

Customer Experience

Client Loyalty

Customer Service

Prospecting

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a branch-focused professional in Colorado to drive new revenue and deepen customer relationships through proactive sales and service activities. You will engage customers, leverage ecosystem partnerships, and deliver a full PNC conversation to identify suitable solutions.

Role emphasizes customer experience, risk management, and collaboration with partners to grow share of wallet and loyalty, while adhering to policies and procedures.