Personal Banker, Universal: Elevate Customer Experience

PNC; Colorado Springs (CO); On-site; USD 45,000 - 76,000; Full time

Job summary

PNC is seeking a Personal Banker- Universal to join our Retail Branch Banking team in Colorado Springs, CO. This in-office role focuses on acquiring and deepening customer relationships, driving sales, and educating clients on financial options using PNC tools and ecosystem partners.

The position emphasizes delivering a differentiated customer experience, managing risk, and supporting branch operations. Candidates typically have 3+ years' experience and no degree is required.

Qualifications

• 3+ years experience preferred in banking/customer service
• Associates degree or equivalent may be required per location
• No degree necessary per ad but related experience helpful

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve financial wellbeing.
• Collaborates with ecosystem partners to grow customer’s share of wallet and drive revenue.
• Delivers proactive sales conversations with a defined process including outbound calling and lobby engagement.
• Educates customers on options for managing transactions leveraging technology and resources.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Personal Banker- Universal to join our Retail Branch Banking team in Colorado Springs, CO. This in-office role focuses on acquiring and deepening customer relationships, driving sales, and educating clients on financial options using PNC tools and ecosystem partners.

The position emphasizes delivering a differentiated customer experience, managing risk, and supporting branch operations. Candidates typically have 3+ years' experience and no degree is required.