Personal Banker & Customer Solutions Advocate

PNC Financial Services Group, Inc.; Atlanta (GA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

PNC Financial Services Group, Inc. is seeking a Personal Banker to support the Atlanta community from the 12th and Midtown Atlanta branch. The role focuses on proactively expanding the branch customer base and delivering a full PNC conversation to identify suitable financial solutions.

You will collaborate with ecosystem partners to increase wallet share and enhance the customer experience. The position emphasizes risk management, adherence to policies, and active participation in daily branch

Qualifications

• Associates degree or equivalent; typically 3+ years experience.
• Knowledge of banking products and customer service best practices.
• Background checks as required by CFPB regulations.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
• Collaborates with ecosystem partners to grow customer's share of wallet and drives revenue while ensuring loyalty.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associates or equivalent degree

Job description

PNC Financial Services Group, Inc. is seeking a Personal Banker to support the Atlanta community from the 12th and Midtown Atlanta branch. The role focuses on proactively expanding the branch customer base and delivering a full PNC conversation to identify suitable financial solutions.

You will collaborate with ecosystem partners to increase wallet share and enhance the customer experience. The position emphasizes risk management, adherence to policies, and active participation in daily branch