Personal Banker: Client Relationships & Sales Growth

Provident Bank; Totowa (NJ); On-site; USD 44,000 - 48,000; Full time

Job summary

Provident Bank in Totowa, NJ is seeking a Personal Banker to establish relationships with customers, identify financial needs, and provide a positive customer experience during every branch interaction.

The role combines transaction handling with sales responsibilities, including account openings, cross-selling, and referrals to other departments. A flexible schedule and potential licensing opportunities are available.

Qualifications

• High school diploma or GED.
• Minimum 6 months of sales and service experience in a customer-facing retail environment.
• Strong interpersonal, listening, and verbal/written communication skills.
• Flexible schedule based on business needs.
• Positive and professional demeanor with customers and co-workers.
• Strong math and analytical skills.
• Understand and adhere to safety and security practices.
• Demonstrate and apply good relationship-building skills.
• Proficient at establishing strong connections with customers through consultative conversations.
• Strong organizational and time management skills.
• Strong PC skills; able to learn Microsoft Office.
• Must register as a mortgage loan originator with the NMLS before handling mortgage loan applications.
• Prior Retail banking experience.
• Life and Health Licenses to support investment program.

Responsibilities

• Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy the needs of the customers.
• Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services.
• Actively refers customers for commercial products or services to branch manager, market manager, or appropriate business partner.
• Exceed customer expectations through active engagement, commitment and dedication to servicing and building customer relationships.
• Advance the Bank's Corporate Sales Program through the consultative need’s assessments of customers, developing new relationships, expanding existing ones and is responsible for managing and growing a book-of-business.

Skills

Sales experience

Customer service

Interpersonal skills

Cross-selling

Cash handling

Microsoft Office

Time management

Relationship building

Learning ability

Education

High school diploma or GED

Tools

CRM software

Job description

Provident Bank in Totowa, NJ is seeking a Personal Banker to establish relationships with customers, identify financial needs, and provide a positive customer experience during every branch interaction.

The role combines transaction handling with sales responsibilities, including account openings, cross-selling, and referrals to other departments. A flexible schedule and potential licensing opportunities are available.