Personal Banker - Carlsbad, NM

First Convenience Bank; Carlsbad (NM); On-site; USD 36,000 - 48,000; Full time

Job summary

First Convenience Bank is seeking a Personal Banker at FCB Carlsbad Wal-Mart in Carlsbad, NM. The role focuses on delivering exceptional customer service, handling cash, and promoting banking products in a high-volume store setting.

The position requires 18+ years of age, a high school diploma or equivalent, and flexibility to work evenings, weekends, and holidays. A background check is required; teamwork is essential.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Six months in retail or customer service preferred.
• Flexible schedule including evenings, weekends and holidays.
• Pass background investigation per policy.
• Ability to work well in a team.

Responsibilities

• Provide exceptional customer service and handle cash in a high-volume.sales environment.
• Evaluate customer relationships and suggest bank products and services.
• Follow bank policies under supervision.
• Contribute to monthly new account production goals.
• Operate in-store sales activities and aisle prospecting.
• Process deposits, cash payouts, and balance daily transactions.
• Receive cash/cheques, verify amounts and endorsements.
• Enter transactions and issue receipts; sell money orders, wires and CDs.
• Process Western Union wires and cash advances; cross-sell services.
• Serve a diverse customer base incl. Spanish speakers.

Skills

Customer service

Cash handling

Sales

Teamwork

Bilingual (Spanish)

Education

High school diploma or equivalent

Job description

Personal Banker

#325-29452

Location

FCB Carlsbad Wal-Mart, 2401 S. Canal Street, Carlsbad, New Mexico, United States

Position Type

Full Time

Requirements

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.