Bilingual Personal Banker - Las Cruces, NM

First Convenience Bank; Las Cruces (NM); On-site; USD 30,000 - 45,000; Full time

Job summary

A regional banking institution in Las Cruces seeks a Bilingual Personal Banker to provide exceptional customer service and assist clients with bank products. The ideal candidate will be bilingual in Spanish and English with a strong retail customer service background. Flexibility in scheduling is required, and the role necessitates handling cash transactions in a busy environment.

Qualifications

• Must be at least 18 years of age.
• Ability to communicate clearly and professionally in both languages.
• Preferred six months of experience in retail or customer service.

Responsibilities

• Provide exceptional customer service in a high-volume sales environment.
• Evaluate customer relationships and offer bank products.
• Process deposits and handle transactions accurately.

Skills

Bilingual in Spanish and English

Customer service experience

Ability to work flexible hours

Education

High school diploma or equivalent

Job description

Bilingual Personal Banker

Location

FCB South Valley Dr. Wal-Mart
1550 S. Valley Dr.
Las Cruces, New Mexico, United States.

Position Type

Full Time

Requirements

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services.
• Follow established policies in accordance with the bank and the supervisor's direction.
• Accountable for the personal achievement of monthly new account production as assigned by upper management.
• Participate in an active sales environment that may require in-store aisle prospecting.
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations.
• Receive cash and checks for deposit, verify amounts, and look for check endorsements.
• Examine cash carefully to guard against acceptance of counterfeit checks and identification.
• Enter transactions into computer and issue customer receipts.
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit.
• Process western union wires and cash advances.
• Cross-sell bank services and products.
• Provide bank services to a diverse customer base, including a large Spanish speaking population.
• Perform other tasks requested by supervisors as they relate to the bank and its functions.
• Regular and predictable attendance and punctuality.
• Approval limits will be based upon established authority levels.

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location.
• Ability to work in a high volume, stressful and noisy environment.
• Schedules are prepared based on business need and subject to change at any time.
• Operate a computer and other office machinery.
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.