Bilingual Personal Banker - Hobbs, NM

First Convenience Bank; Hobbs (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

First Convenience Bank in Hobbs, NM is seeking a Bilingual Personal Banker to join our team. This role handles cash transactions, opens accounts, and promotes banking products while serving a diverse customer base, including Spanish-speaking clients.

You will work in a fast-paced branch environment with a focus on exceptional customer service and adherence to policies under supervision. Qualified candidates are 18+, HS diploma or in HS, and fluent in Spanish and English.

Qualifications

• Minimum age 18
• HS diploma or equivalent or currently attending HS
• Fluent in Spanish and English
• 6 months retail or customer service experience preferred
• Flexible schedule including evenings, weekends, and holidays
• Background check per company policy
• Team orientation and ability to work in a collaborative environment

Responsibilities

• Provide exceptional customer service and handle cash in a high-volume sales environment.
• Evaluate customer relationships and promote bank products to new and existing account holders.
• Follow established policies under supervisor direction.
• Aim for monthly new account production targets as assigned by management.
• Participate in an active sales environment with in-store prospecting.
• Process deposits and cash payments and balance daily operations.
• Receive cash and checks, verify amounts and endorsements.
• Guard against counterfeit checks and identify fraud.
• Enter transactions into the system and issue receipts.
• Sell money orders, cashier's checks, wires, and CDs; process Western Union wires and cash advances.
• Cross-sell bank services to a diverse customer base, including Spanish-speaking clients.
• Perform other tasks as requested; maintain regular attendance.

Skills

Bilingual (Spanish/English)

Customer service

Education

High school diploma or equivalent

Job description

Bilingual Personal Banker

#925-30212

Hobbs, New Mexico, United States

Location

FCB Hobbs Wal-Mart

Location Address

3800 N. Lovington Hwy.

Position Type

Full Time

Requirements

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.