Personal Banker: Build Relationships & Cross-Sell Solutions

Citi; Milpitas (CA); On-site; USD 61,000 - 86,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Wellness programs

Job summary

Citigroup’s Personal Banker SAFE Act is an entry-level position in Milpitas, CA, designed to assist in selling products and services in coordination with the customer service team. The goal is to foster customer loyalty and grow sales to individual clients.

The role emphasizes building relationships, cross-selling banking products, and delivering exceptional client experiences while adhering to Citi policies and regulatory standards.

Qualifications

• 0-2 years of relevant experience
• Previous banking, retail, or sales experience preferred
• Knowledge of Smart Banking tools and technologies
• NMLS registration; Safe Act compliant
• Consistently demonstrates clear and concise written and verbal communication skills

Responsibilities

• Work with business credit requests less than $250K, recognize/refer larger lending opportunities and cross sell treasury and related small business products
• Build referral business opportunities through Centers of Influence (COIs) and the Member Get Member (MGM) Program
• Assist in strategies to grow the small business client and implement appropriate sales plans to target Book of Business customers
• Deliver client services/outbound calls/inbound calls to acquire new relationships and deepen existing relationships through the cross-sell of relevant products and services while delivering remarkable client experience
• Provide Tellers and other branch staff with coaching and guidance on products and special programs, identifying client needs, and providing appropriate referrals
• Recognize transaction needs of clients, educate clients on all service and digital channels and leverage technology/ marketing tools available to uncover opportunities, and present product offers/financial solutions
• Understand and comply with Citibank policies, standards and procedures
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Customer relationships

Sales experience

Communication skills

Referral networking

NMLS registration

Education

Bachelor's degree

Tools

Smart Banking tools

Job description

Citigroup’s Personal Banker SAFE Act is an entry-level position in Milpitas, CA, designed to assist in selling products and services in coordination with the customer service team. The goal is to foster customer loyalty and grow sales to individual clients.

The role emphasizes building relationships, cross-selling banking products, and delivering exceptional client experiences while adhering to Citi policies and regulatory standards.