Personal Banker: Grow Relationships & Cross-Sell Solutions

Citi; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

The Personal Banker SAFE Act at Citi is an entry level position focused on assisting in sales and service activities in coordination with the customer service team. The goal is to foster client relationships and loyalty while helping grow sales to individual consumer clients.

The role emphasizes cross-selling, customer outreach, and guidance to branch staff, with a focus on compliant banking practices and risk awareness.

Qualifications

• 0-2 years of relevant experience.
• Previous banking, retail, or sales experience preferred.
• Knowledge of Smart Banking tools and technologies.
• NMLS registration; Safe Act compliant.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Work with business credit requests less than $250K, recognize/refer larger lending opportunities and cross sell treasury and related small business products
• Build referral business opportunities through Centers of Influence (COIs) and the Member Get Member (MGM) Program
• Assist in strategies to grow the small business client and implement appropriate sales plans to target Book of Business customers
• Deliver client services/outbound calls/inbound calls to acquire new relationships and deepen existing relationships through the cross-sell of relevant products and services while delivering remarkable client experience
• Provide Tellers and other branch staff with coaching and guidance on products and special programs, identifying client needs, and providing appropriate referrals
• Recognize transaction needs of clients, educate clients on all service and digital channels and leverage technology/ marketing tools available to uncover opportunities, and present product offers/financial solutions
• Understand and comply with Citibank policies, standards and procedures
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Smart Banking tools

Communication

Customer service

Education

Bachelor's Degree/University degree or equivalent experience

Job description

The Personal Banker SAFE Act at Citi is an entry level position focused on assisting in sales and service activities in coordination with the customer service team. The goal is to foster client relationships and loyalty while helping grow sales to individual consumer clients.

The role emphasizes cross-selling, customer outreach, and guidance to branch staff, with a focus on compliant banking practices and risk awareness.