Personal Banker: Build Relationships & Cross-Sell Banking

Citi; San Jose (CA); On-site; USD 61,000 - 86,000; Full time

Job summary

The Personal Banker SAFE Act is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer clients.

Responsibilities include handling small business opportunities, cross-selling treasury products, coaching staff, and ensuring compliance with Citibank

Qualifications

• 0-2 years of relevant experience.
• Previous banking, retail, or sales experience preferred.
• Knowledge of Smart Banking tools and technologies.
• NMLS registration; Safe Act compliant.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Work with business credit requests less than $250K, recognize/refer larger lending opportunities and cross sell treasury and related small business products.
• Build referral business opportunities through Centers of Influence (COIs) and the MGM Program.
• Assist in strategies to grow the small business client and implement appropriate sales plans to target Book of Business customers.
• Deliver client services/outbound/inbound calls to acquire new relationships and deepen existing relationships through cross-sell of relevant products and services while delivering exceptional client experience.
• Provide Tellers and other branch staff with coaching and guidance on products and special programs, identifying client needs, and providing appropriate referrals.
• Recognize transaction needs of clients, educate on service and digital channels and leverage technology/ marketing tools to uncover opportunities and present product offers.
• Understand and comply with Citibank policies, standards and procedures.
• Assess risk with sound ethical judgment and escalate/report control issues with transparency.

Skills

Communication skills

Banking experience

Smart Banking tools

Education

Bachelor's Degree

NMLS registration

Tools

Smart Banking tools

Job description

The Personal Banker SAFE Act is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer clients.

Responsibilities include handling small business opportunities, cross-selling treasury products, coaching staff, and ensuring compliance with Citibank