Personal Banker Associate II

Fifth Third Bank, N.A.; Lexington (KY); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Retail Personal Banker II to join their team in Lexington. This role is pivotal in fostering customer relationships and driving sales through a consultative approach. You will participate in a comprehensive onboarding program, equipping you with the skills to excel in sales and service. Your responsibilities will include promoting a variety of banking products and ensuring customer satisfaction while adhering to risk management protocols. This is a fantastic opportunity to grow within a supportive environment that values inclusivity and professional development.

Qualifications

• Experience in the financial industry preferred.
• Ability to develop comfort with sales activities and cross-selling.

Responsibilities

• Use consultative sales to understand customer needs and recommend solutions.
• Meet or exceed customer experience and sales goals to contribute to revenue growth.

Skills

Sales Development

Customer Relationship Management

Risk Management

Consultative Sales Process

Financial Analysis

Education

College Degree

Relevant Work Experience

Job description

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Selected candidates are intended to become a Retail Personal Banker II after completing a 4-8 week onboarding and education program that includes rotations in Operations and Sales & Service. There will be a certification at the conclusion of the program to demonstrate the skills necessary for a role within the Retail Personal Banker job family. The Retail Personal Banker II role focuses on sales development and relationship building through promoting deposits, loans, fee-based services, and customer retention. Responsibilities include selling a range of banking products, providing specialized service, and utilizing consultative sales processes and referral interactions.

The role involves accountability for risk management, ensuring actions align with policies and procedures, and maintaining a positive customer experience. It requires identifying, assessing, managing, and reporting risks while achieving sales and service goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Use the consultative sales process and Financial Needs Assessment to understand customer profiles and financial needs.
2. Maintain knowledge of retail banking products/services and recommend suitable solutions.
3. Use approved marketing tools to proactively reach out to customers and set financial review appointments.
4. Focus on cross-selling to existing customers and outside sales activities such as community events and business calls.
5. Establish relationships with Business Partners to refer customers for comprehensive solutions.
6. Meet or exceed customer experience and sales goals, contributing to revenue growth.
7. Guide Customer Service Representatives (CSRs) on sales and referral processes.
8. Promote customer satisfaction with professionalism and a helpful attitude.
9. Respond confidently to customer inquiries and resolve issues.
10. Maintain confidentiality and adhere to ethical standards and policies.
11. Participate in loan and bankcard processes from application to closing.
12. Assist with opening and closing the Financial Center or Bank Mart as directed.
13. Stay updated on procedures to prevent fraud and minimize risk.

SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES:

• College degree or relevant work experience.
• Experience in the financial industry preferred.
• Ability to develop comfort with sales activities and cross-selling.
• Understanding of advanced math for credit and financial analysis.
• Professional appearance and communication skills.
• Knowledge of retail policies and good judgment in decision-making.
• S.A.F.E. Act registration via NMLS required at employment.

WORKING CONDITIONS:

• Standard office environment.
• Extended computer screen viewing.
• Travel within the affiliate for training and scheduling flexibility.
• Potential travel outside the affiliate for classroom training.

Location: Lexington, Kentucky 40507

Fifth Third Bank is committed to an inclusive culture and equal employment opportunity for all applicants and employees.