Personal Banker

PNC Investments; Salisbury (MD); On-site; USD 44,000 - 58,000; Full time

Job summary

A leading company in the financial sector seeks a Branch Banker to strengthen customer relationships and drive sales in Salisbury, MD. The role involves engaging customers, managing financial solutions, and ensuring compliance with policies. Ideal candidates will have a strong customer focus and relevant experience.

Benefits

Health coverage

401(k) matching

Paid time off

Qualifications

• 3+ years of related experience required.
• Combination of education, certifications, and experience may be considered.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales.
• Drive proactive sales conversations through internal and outbound interactions.
• Manage risk by adhering to policies and procedures.

Skills

Accountability

Customer Experience

Proactive Sales

Problem Solving

Effective Communication

Education

Associate's degree

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Branch Banker [in a Universal Branch or in an In-store Branch], you will strengthen customer relationships with a defined sales process. You will spend most of your time as a personal banker, engaging customers in sales conversations to identify appropriate financial solutions. This position, within PNC's Retail Branch Banking Network, is based in Salisbury, MD at the Civic Road branch.

Job Description

• Acquire and deepen the branch customer base through proactive sales and service activities. Manage the customer experience by identifying opportunities to improve their financial wellbeing. Collaborate with ecosystem partners to grow the customer's share of wallet. Position PNC solutions to drive new revenue and customer loyalty.
• Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement, to elevate client loyalty. Deliver comprehensive PNC conversations with each client to identify suitable solutions. Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Create customer loyalty and grow share of wallet through a differentiated customer experience. Perform lobby engagement activities to connect with customers and present PNC products that meet their needs. Educate customers on managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and resolve customer problems effectively, enhancing loyalty.
• Manage risk by adhering to policies and procedures, demonstrating sound judgment within established limits. Participate in branch daily operations to ensure efficiency and accuracy.

Employee Expectations

• Customer Focused: Knowledgeable of values and practices that prioritize customer needs and satisfaction, leveraging this to create tailored solutions.
• Managing Risk: Effectively assess and manage risks associated with business activities, supporting PNC's Enterprise Risk Management Framework.

Qualifications

Candidates should demonstrate relevant knowledge, skills, and abilities. The following are preferred skills and competencies:

• Accountability, Banking, Client Loyalty, Customer Experience, Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
• Banking Products, Digital Awareness, Effective Communication, Managing Multiple Priorities, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs

Work experience typically requires an Associate's degree or equivalent and at least 3+ years of related experience. In lieu of a degree, a combination of education, certifications, and experience may be considered.

Compensation and Benefits

Base salary ranges from $44,720 to $57,500, with potential incentives based on performance. PNC offers comprehensive benefits, including health coverage, 401(k) matching, paid time off, and more. For details, visit Your PNC Total Rewards.

Additional Information

Applicants may need to undergo background checks as per regulations. PNC is committed to inclusivity, providing accommodations for applicants with disabilities. We are an equal opportunity employer, welcoming applicants regardless of race, gender, age, or other protected categories.