Personal Banker

First National Bank Texas; Little Rock (AR); On-site; USD 28,000 - 36,000; Full time

Job summary

First National Bank Texas in Little Rock, AR is seeking a frontline associate to handle cash receipts and payments in a high-volume retail banking environment under supervision.

You will follow bank policies, evaluate customer relationships to offer products, process deposits, issue receipts, and cross-sell services while maintaining accuracy and daily balance. The role requires teamwork and a flexible schedule, including evenings and weekends, with a background check.

Qualifications

• High school diploma or equivalent required.
• Six months cash handling experience required.
• Completion of FNBT Step Program for internal employees.
• Ability to work effectively in a team.
• Flexible schedule including evenings, weekends and holidays.
• Successful completion of a background investigation.

Responsibilities

• Provide exceptional customer service, handling cash in a high-volume environment.
• Follow bank policies as directed by supervisor.
• Evaluate customer relationships to offer bank products and services.
• Achieve monthly new account production targets as assigned.
• Participate in in-store prospecting within an active sales environment.
• Process deposits and pay outs and balance daily transactions.
• Receive cash and checks, verify amounts and endorsements.
• Guard against counterfeit checks and improper identifications.
• Enter transactions into the computer and issue receipts.
• Sell money orders, cashier's checks, wires and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services and support a diverse customer base, including Spanish speakers.
• Maintain regular attendance and punctuality.
• Perform other tasks as requested by supervisors.

Skills

Six months cash handling

Teamwork

Flexible schedule

Education

High school diploma or equivalent

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of accountable cash handling/transaction management in a retail or customer service environment
• Successful completion of the FNBT Step Program for internal employees
• Must be able to get along with co-workers and work effectively in a team environment.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Must successfully pass background investigation according to company policy

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Follow the established policies in accordance with the bank and the supervisor s direction
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Regular and predictable attendance and punctuality
• Perform other tasks requested by supervisors as they relate to the bank and its functions

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time.
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs

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FCBI is an Equal Opportunity Employer
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