Personal Banker

First Convenience Bank; Mesa (AZ); Hybrid; USD 32,000 - 40,000; Full time

Job summary

First Convenience Bank in Mesa, AZ is seeking a front-line Teller to provide exceptional customer service and process deposits in a high-volume environment. You will evaluate customer relationships and suggest appropriate bank products while meeting sales targets.

Responsibilities include handling cash, processing transactions, cross-selling services, and maintaining accuracy in daily balances. Fluency in Spanish is advantageous to serve a diverse customer base.

Qualifications

• High school diploma or equivalent.
• 6 months of retail or customer service experience preferred.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Must pass background investigation.
• Must be able to work in a team environment.

Responsibilities

• Provide exceptional customer service in a high-volume sales environment.
• Evaluate customer relationships and recommend bank products and services to support their financial success.
• Follow established policies in accordance with the bank and supervisor directions.
• Accountable for personal achievement of monthly new account production as assigned by upper management.
• Cross-sell bank services and products.
• Process deposits and cash transactions accurately and balance each day’s operations.
• Receive cash and checks for deposit, verify amounts, and look for check endorsements.
• Examine cash carefully to guard against counterfeit checks and identification.
• Enter transactions into computer and issue customer receipts.
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit.
• Process Western Union wires and cash advances.
• Maintain regular and punctual attendance.
• Approve limits will be based upon established authority levels.

Skills

Customer service

Cash handling

Sales experience

Teamwork

Communication skills

Spanish language

POS systems

Education

High school diploma

Tools

Banking software

POS systems

Job description

* At least 18 years of age
* High school diploma, high school equivalency or currently attending high school
* Six months of work experience in a retail or customer service environment preferred
* Must be able to work a flexible schedule including evenings, weekends, and holidays
* Must successfully pass background investigation according to company policy
* Must be able to get along with co-workers and work effectively in a team environment

Job Description

• * Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• * Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• * Follow established policies in accordance with the bank and the supervisor s direction
• * Accountable for the personal achievement of monthly new account production as assigned by upper management
• * Participate in an active sales environment that may require in-store aisle prospecting
• * Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• * Receive cash and checks for deposit, verify amounts, and look for check endorsements
• * Examine cash carefully to guard against acceptance of counterfeit checks and identification
• * Enter transactions into computer and issue customer receipts
• * Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• * Process western union wires and cash advances
• * Cross-sell bank services and products
• * Provide bank services to a diverse customer base, including a large Spanish speaking population
• * Perform other tasks requested by supervisors as they relate to the bank and its functions
• * Regular and predictable attendance and punctuality
• * Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• * Required to stand or walk for extended periods of time dependent upon branch location
• * Ability to work in a high volume, stressful and noisy environment
• * Schedules are prepared based on business need and subject to change at any time
• * Operate a computer and other office machinery
• * Ability to lift up to 50 lbs.

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FCBI is an Equal Opportunity Employer
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