Personal Banker

First Convenience Bank; North Richland Hills (TX); Hybrid; USD 27,000 - 38,000; Full time

Job summary

First Convenience Bank is seeking a customer service oriented associate to handle cash transactions, assist customers, and promote bank services in a busy branch environment. You will process deposits and withdrawals, verify identifications, and balance daily transactions while delivering friendly service in a diverse community.

Applicants should be at least 18, have a high school diploma or equivalent, and be able to work flexible hours including evenings and weekends.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent (or currently attending high school).
• Six months of work experience in a retail or customer service environment preferred.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Must successfully pass background investigation according to company policy.
• Must be able to get along with co-workers and work effectively in a team environment.

Responsibilities

• Provide exceptional customer service, involving receipt and payment of cash, in a high volume, sales environment.
• Evaluate customer relationships and recommend bank products and services.
• Follow established policies in accordance with bank and supervisor directions.
• Aim for personal achievement of monthly new account production as assigned by upper management.
• Participate in an active sales environment and in-store prospecting as needed.
• Process deposits and pay out funds, balance daily transactions.

Skills

Customer service

Teamwork

Education

High school diploma / equivalency

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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