Bilingual Personal Banker

fnbtandfcbcareers; DeSoto (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

FNBT is seeking a customer service oriented teller to assist customers with cash handling and deposits in a high-volume branch. You will engage customers in Spanish and English, cross-sell bank products, and maintain accurate records in a fast-paced environment.

Qualified candidates are at least 18, possess a high school diploma or equivalent, and can pass a background check. Prior retail or customer service experience is preferred, with a flexible schedule including evenings, weekends, and

Qualifications

• Cash handling and customer service experience.
• Ability to communicate clearly in Spanish and English.
• Flexible schedule including evenings, weekends, and holidays.
• Pass background check as per company policy.
• Team orientation and reliability.

Responsibilities

• Handle cash receipts and deposits accurately.
• Process deposits, payments, and bank transactions.
• Cross-sell bank products and services to customers.
• Assist customers in Spanish and English and provide friendly service.
• Maintain accurate records and balance cash drawer at shift end.

Skills

Cash handling

Customer service

Sales

Bilingual Spanish/English

Attention to detail

Education

High school diploma or equivalent

Job description

• * Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• * Evaluate customer relationships, new and existing account holders, to offer bank products and services
• * Follow established policies in accordance with the bank and the supervisor s direction
• * Accountable for the personal achievement of monthly new account production as assigned by upper management
• * Participate in an active sales environment that may require in-store aisle prospecting
• * Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• * Receive cash and checks for deposit, verify amounts, and look for check endorsements
• * Examine cash carefully to guard against acceptance of counterfeit checks and identification
• * Enter transactions into computer and issue customer receipts
• * Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• * Process western union wires and cash advances
• * Cross-sell bank services and products
• * Provide bank services to a diverse customer base, including a large Spanish speaking population
• * Perform other tasks requested by supervisors as they relate to the bank and its functions
• * Regular and predictable attendance and punctuality
• * Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• * Required to stand or walk for extended periods of time dependent upon branch location
• * Ability to work in a high volume, stressful and noisy environment
• * Schedules are prepared based on business need and subject to change at any time
• * Operate a computer and other office machinery
• * Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

• * At least 18 years of age
• * High school diploma, high school equivalency or currently attending high school
• * Ability to communicate clearly and professionally in both Spanish and English
• * Six months of work experience in a retail or customer service environment preferred
• * Must be able to work a flexible schedule including evenings, weekends, and holidays
• * Must successfully pass background investigation according to company policy
• * Must be able to get along with co-workers and work effectively in a team environment