Bilingual Personal Banker

fnbtandfcbcareers; Manor (TX); On-site; USD 28,000 - 34,000; Full time

Job summary

FNBT in Manor, TX is seeking a customer-service oriented Teller to handle cash receipts, deposits, and sales of bank products in a high-volume branch. The role requires strong math, accuracy, and bilingual communication with a diverse customer base.

Qualifications include a high school diploma or equivalent, 18+ years old, and the ability to work evenings, weekends, and holidays. Prior retail or customer service experience is preferred and a background check will be conducted.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent; current student acceptable.
• Ability to communicate clearly in both Spanish and English.
• Six months of retail or customer service experience preferred.
• Flexible schedule including evenings, weekends, and holidays; background check required.

Responsibilities

• Provide exceptional customer service in a high-volume sales environment.
• Accept deposits and cash payments; balance daily transactions.
• Evaluate relationships to offer bank products and services.
• Process deposits, withdrawals, money orders, cashier\'s checks, wires, and CDs.
• Cross-sell bank services to a diverse customer base, including Spanish speakers.
• Stand or walk for extended periods; operate a computer and office equipment.
• Maintain attendance and punctuality; follow bank policies and supervisor directions.

Skills

Cash handling

Bilingual (Spanish)

Customer service

Sales

Retail experience

Education

High school diploma

High school equivalency

Tools

POS system

Job description

• * Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• * Evaluate customer relationships, new and existing account holders, to offer bank products and services
• * Follow established policies in accordance with the bank and the supervisor s direction
• * Accountable for the personal achievement of monthly new account production as assigned by upper management
• * Participate in an active sales environment that may require in-store aisle prospecting
• * Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• * Receive cash and checks for deposit, verify amounts, and look for check endorsements
• * Examine cash carefully to guard against acceptance of counterfeit checks and identification
• * Enter transactions into computer and issue customer receipts
• * Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• * Process western union wires and cash advances
• * Cross-sell bank services and products
• * Provide bank services to a diverse customer base, including a large Spanish speaking population
• * Perform other tasks requested by supervisors as they relate to the bank and its functions
• * Regular and predictable attendance and punctuality
• * Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• * Required to stand or walk for extended periods of time dependent upon branch location
• * Ability to work in a high volume, stressful and noisy environment
• * Schedules are prepared based on business need and subject to change at any time
• * Operate a computer and other office machinery
• * Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.

• * At least 18 years of age
• * High school diploma, high school equivalency or currently attending high school
• * Ability to communicate clearly and professionally in both Spanish and English
• * Six months of work experience in a retail or customer service environment preferred
• * Must be able to work a flexible schedule including evenings, weekends, and holidays
• * Must successfully pass background investigation according to company policy
• * Must be able to get along with co-workers and work effectively in a team environment