Personal Banker

Fhnb; Dallas (TX); Hybride; USD 28 000 - 36 000; Plein temps

Résumé du poste

FCBI in Texas seeks a customer service oriented bank associate to handle cash, deposits, and cross-sell services in a high-volume branch. You will assist diverse customers and ensure accurate processing of transactions.

The role requires teamwork, flexibility to work evenings and weekends, and the ability to pass a background check. You will engage with Spanish-speaking customers and support daily branch operations while maintaining compliance and courtesy.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent or currently attending high school.
• Prefer six months of retail or customer service experience.
• Flexible schedule including evenings, weekends, and holidays.
• Must pass background investigation per company policy.
• Able to work well in a team environment.

Responsabilités

• Provide exceptional customer service in a high-volume sales environment, handling receipts and cash.
• Evaluate customer relationships and recommend bank products and services.
• Follow bank policies and supervisor directions.
• Support monthly new account production targets.
• Prospect customers in-store when applicable.
• Process deposits and cash transactions accurately and balance each day.
• Receive cash and checks, verify amounts and endorsements.
• Inspect cash for counterfeit notes and IDs.
• Enter transactions into the computer and issue receipts.
• Sell money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services and products to customers.
• Serve a diverse customer base, including Spanish-speaking customers.
• Assist supervisors with related tasks.
• Maintain regular attendance and punctuality.

Connaissances

Customer service

Cash handling

Teamwork

Flexible schedule

Background check

Adaptability

Formation

High School Diploma or equivalent

Description du poste

• * At least 18 years of age
• * High school diploma, high school equivalency or currently attending high school
• * Six months of work experience in a retail or customer service environment preferred
• * Must be able to work a flexible schedule including evenings, weekends, and holidays
• * Must successfully pass background investigation according to company policy
• * Must be able to get along with co-workers and work effectively in a team environment

Job Description

• * Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• * Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• * Follow established policies in accordance with the bank and the supervisor s direction
• * Accountable for the personal achievement of monthly new account production as assigned by upper management
• * Participate in an active sales environment that may require in-store aisle prospecting
• * Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• * Receive cash and checks for deposit, verify amounts, and look for check endorsements
• * Examine cash carefully to guard against acceptance of counterfeit checks and identification
• * Enter transactions into computer and issue customer receipts
• * Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• * Process western union wires and cash advances
• * Cross-sell bank services and products
• * Provide bank services to a diverse customer base, including a large Spanish speaking population
• * Perform other tasks requested by supervisors as they relate to the bank and its functions
• * Regular and predictable attendance and punctuality

• * Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• * Required to stand or walk for extended periods of time dependent upon branch location
• * Ability to work in a high volume, stressful and noisy environment
• * Schedules are prepared based on business need and subject to change at any time
• * Operate a computer and other office machinery
• * Ability to lift up to 50 lbs.

Member FDIC, Equal Housing Lender
FCBI is an Equal Opportunity Employer
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