Personal Attendant Services Coordinator

Easter Seals; Christiana Acres (DE); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive benefits package

Retirement plan with company match up

12 paid holidays

3 weeks vacation after 2 years

Merit increases

Student loan forgiveness qualifying

Job summary

Easterseals Delaware & Maryland’s Eastern Shore is seeking a Personal Attendant Services Coordinator to support New Castle County participants in hiring and managing personal attendants with staff support. The role emphasizes organization, time management, and customer service to empower individuals with disabilities in a community setting.

This full-time position requires travel to participant homes and local locations, a valid vehicle, and a commitment to reliable, compassionate service.

Qualifications

• Experience with case management or fiscal management.
• Experience working with individuals with disabilities.
• Strong organizational and time-management skills.
• Ability to manage multiple tasks and meet deadlines.
• Proficient in maintaining participant records and documentation.

Responsibilities

• Enroll, monitor, and assist program participants and their attendants.
• Support participants in recruiting and hiring their own attendants.
• Train the participant and attendant on the EVV system.
• Assist participants with attendant payroll issues and discrepancies.
• Meet with participant and attendant quarterly, annually, and as needed.
• Maintain communication with participants, families, providers and team members.
• Collaborate with Managed Care Organizations regarding participant services.

Skills

Case management

Organizational skills

Customer service

Time management

Multitasking

Documentation

Problem solving

Teamwork

Education

Bachelor's Degree or 3 years healthcare administration / social services experience

Tools

EVV system training

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Personal Attendant Services Coordinator

PAS PEDs Full Time New Castle, New Castle, DE, US

6 days ago Requisition ID: 1231

Salary Range: $28.85 To $28.85 Hourly

Position Opening – Personal Attendant Services Coordinator

Location: 61 Corporate Cir, New Castle, DE 19720

Easterseals Delaware & Maryland’s Eastern Shore is seeking a Coordinator to be a part of our Personal Attendant Services Program in New Castle County. The Personal Attendant Services Program empowers individuals with disabilities to hire and manage their own caregivers with support from Easterseals staff. We are looking for someone who is well-organized, has effective time management skills, and excellent customer service. Do you like the idea of utilizing your skills in a role for an organization that directly impacts the community? This might be the perfect fit for you!

Qualifications:

• Knowledge of case management and/or fiscal management.
• Must have access to a reliable vehicle to complete required travel to participant homes and other locations.
• Demonstrates strong organizational skills and attention to detail.
• Has experience working with individuals with disabilities.
• Able to effectively manage multiple tasks, priorities, and projects while meeting deadlines.
• Knowledgeable in writing accurate, clear, and detailed case notes.
• Demonstrates the ability to solve problems and address concerns in a timely manner.
• Proficient in maintaining and updating participant records and documentation.
• Able to work both independently and collaboratively as part of a team.
• Demonstrates professionalism, reliability, and accountability in daily responsibilities.

Job Duties:

• Enrolling, monitoring, and assisting program participants and their attendants.
• Support participants in recruiting and hiring their own attendants.
• Train the participant and attendant on the Electronic Visit Verification system.
• Assist participants with their attendant’s payroll issues and/or discrepancies.
• Meet with participant and attendant quarterly, annually, and as needed regarding program services and processes.
• Maintains effective communication with participants, families, providers, and team members.
• Collaborate with Managed Care Organizations regarding participant services and support.

Preferred Qualifications:

• Prior experience with disabled and/or aging population
• Bachelor’s Degree or 3 years’ experience in healthcare administration, social services, or a related field preferred
• Bilingual ability in Spanish or other languages is a plus.

This is a full-time, 40-hour a week position Monday- Friday 8am-4pm. There is county-wide and some statewide travel associated with this position. Must have reliable transportation. The starting hourly rate for this role is $28.85.

What Easterseals Offers:

• A welcoming environment filled with people who are passionate about our mission.
• Competitive wages and a comprehensive, affordable benefits package
• Retirement plan with company match up to 5%.
• 12-paid holidays
• Generous PTO package including three weeks’ vacation after two years’ service
• Performance- based merit increases
• Student loan forgiveness qualifying organization

Easterseals is proud to create a diverse workforce and is an Equal Opportunity Employer. Visit https://www.easterseals.com/de/ to learn more about our CARF accredited programs. EEOE