PERSEC Assistant Services Customer Service Relationship Manager II

Core4ce Careers; DeLand (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Core4ce Careers is seeking a compliance professional to support the Associate Athletic Director for Compliance in administering NCAA Division I and conference-specific rules programs at a Florida university.

Responsibilities include monitoring rules compliance using ARMS, Banner, Slate, and other NCAA tools; preparing waivers and investigations; overseeing NLI and roster management; and delivering staff and student-athlete education on regulations.

Qualifications

• A bachelor’s degree is required.
• Minimum of one year of NCAA compliance experience at an institution, conference office or the NCAA.
• A master’s degree is preferred.

Responsibilities

• Monitor and ensure compliance with NCAA, conference, and university rules through various database systems.
• Maintain ARMS and NCAA software monitoring system by inputting data and reporting discrepancies.
• Perform documentation reviews, audits and observations in recruiting, eligibility, outside competition, and related areas.
• Assist with the rules education program by creating materials for staff, student-athletes and boosters.
• Manage the NLI program including approval, issuance and validation in the NLI portal.
• Assist with waivers and rules violation investigations as needed.
• Oversee roster management and official/unofficial visits for compliance.

Skills

NCAA regulations

English communication

Time management

Basic computer skills

Education

Bachelor's degree

Master's degree (preferred)

Tools

ARMS

Banner

Slate

LSDBi

Transfer Portal

RSRO

Eligibility Center

Cai

NLI Portal

Job description

This position will assist the Associate Athletic Director for Compliance with all phases of administering a comprehensive NCAA Division I, ASUN Conference, Metro Atlantic Athletic Conference, and Pioneer Football League compliance, monitoring, and rules education program.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

Employment duties include, but are not limited to the following:

• Monitor and ensure compliance with NCAA, conference, and university rules through the use of various database systems (e.g., ARMS, Banner, Argos, SLATE)
• Maintain ARMS and NCAA software monitoring system program by inputting required data and communicating discrepancies of software or logs to relevant parties
• Perform documentation review, audits, and observations in the following areas: recruiting, playing and practice seasons, student-athlete awards and extra benefits, amateurism, initial and continuing eligibility, student-athlete employment, outside competition, social networking, camps and clinics, and athletics personnel
• Assist with the rules education program by producing appropriate materials for athletics department staff, student-athletes, university staff, and boosters
• Assist with updating departmental manuals for student-athletes, coaches, and staff
• Disseminate NCAA interpretations, educational columns, and legislation, as necessary
• Complete internal and external transfer requests
• Assist with preparation of waivers and rules violation investigations, as needed
• Manage complimentary admissions process through compliance software system
• Monitor official and unofficial campus recruiting visits to ensure compliance with NCAA legislation
• Track initial eligibility of student athletes in the Eligibility Center
• Serve as the primary contact for roster management within the Athletic Department
• Manage the National Letter of Intent (NLI) program, including NLI approval, issuance, and validation within the NLI portal
• Assist with game-day operations in football
• Supervise compliance intern position
• Perform other site and position specific functions as assigned

Required Skills

• The ability and understanding to use NCAA website tools (e.g., LSDBi, Transfer Portal, RSRO, Eligibility Center and Cai), recruiting software (i.e., ARMS), university databases (e.g. Banner and Slate), and other computer applications
• Knowledge of NCAA regulations and compliance
• The ability to effectively communicate in both spoken and written English
• The ability to meet self and pre-imposed deadlines
• The ability to uphold the department’s core values of championship, culture, integrity, excellence, pride/traditions, and leadership
• The ability to withstand extreme, humid temperatures present in Florida for extended periods of time and conduct indoor and outdoor work
• The ability to meet physical demands required by the position, which includes but is not limited to standing and/or walking for long periods, bending, stooping, lifting, manual dexterity, and lifting of up to fifty pounds
• The ability to work hours outside the normal university schedule
• The ability to use basic computer programs and the internet

Required Experience

• A bachelor’s degree
• Minimum of one year of NCAA compliance experience at an institution, conference office or the NCAA
• Desire to join a distinct university community committed to inclusive excellence, kindness, and collaboration, as it seeks to move Forward Together in making our community and world a better place

Must possess and maintain a valid driver’s license and an acceptable driving record as determined by the University’s auto insurance carrier.

Ideal Candidate Qualifications:

• A master’s degree
• 2 years of Division I compliance experience is preferred

Salary Grade : 4

Qualifications:

• The ability and understanding to use NCAA website tools (e.g., LSDBi, Transfer Portal, RSRO, Eligibility Center and Cai), recruiting software (i.e., ARMS), university databases (e.g. Banner and Slate), and other computer applications
• Knowledge of NCAA regulations and compliance
• The ability to effectively communicate in both spoken and written English
• The ability to meet self and pre-imposed deadlines
• The ability to uphold the department’s core values of championship, culture, integrity, excellence, pride/traditions, and leadership
• The ability to withstand extreme, humid temperatures present in Florida for extended periods of time and conduct indoor and outdoor work
• The ability to meet physical demands required by the position, which includes but is not limited to standing and/or walking for long periods, bending, stooping, lifting, manual dexterity, and lifting of up to fifty pounds
• The ability to work hours outside the normal university schedule
• The ability to use basic computer programs and the internet