Permitting Technician

Pasco County, Inc; Florida; On-site; USD 36,000 - 48,000; Full time

Job summary

Pasco County is seeking a Permitting Technician I to handle clerical, technical, and customer service tasks related to permit applications for development projects. You will respond to inquiries via phone, in person, and online, and assist with questions about permits, fees, and procedures.

The ideal candidate has high school graduation and at least one year of experience in regulatory services or customer service with public contact, plus familiarity with construction-related documentation.

Qualifications

• General office practices and customer service experience are required.
• Ability to use computer systems to research reference files and enter data.
• Familiarity with regulatory services related to permitting and inspections is preferred.

Responsibilities

• Review permit applications for completeness and accuracy.
• Provide information on procedures, regulations, fees, and permits to applicants.
• Determine permits required for proposed construction activities and identify responsible reviews.
• Process monetary transactions and balance monies, maintain files and records.
• Assist citizens with inquiries, complaints, and account information.

Skills

Customer service

Data entry

Computer skills

Education

High school diploma or GED

Job description

JOIN OUR TEAM AS A PERMITTING TECHNICIAN I

This role involves responsible clerical, technical, and customer service work concerning the review of permit applications for development within Pasco County. Provides a professional and courteous response via telephone, in person, in writing and on-line.

Answers customer questions concerning which construction activities and projects require permitting. Assists citizens with inquiries, complaints, investigations, billing questions and account information. Provides specific information about procedures, regulations, fees, ordinances, permits, plans, billing, licensing services and codes. Determines the types of permits required for construction activities and projects proposed by applicants. Accepts and reviews permit applications for completeness and accuracy. Verifies property Parcel Identification Numbers and job site street addresses. Identifies what reviews must be completed by Pasco County before a permit may be issued and identifies the office responsible for performing the review. Determines approvals from other government agencies and makes referrals as necessary. Calculates review fees and notifies applicant. Prepares procedures for processing permit applications. Expedites the processing of permit applications where problems have been identified. Processes monetary transactions and balances out all monies collected against accounting screens. Establishes and maintains files and records. Performs data entry and retrieval using a computer software application. Performs related work as required.

• Knowledge of general office practices and procedures.
• Ability to use computer systems in researching reference files.
• Knowledge of Pasco County's policies and procedures concerning application review and permit issuance.
• Familiarity with the construction trades and real estate.
• Ability to interpret construction plans, deeds, and site plans.
• Ability to answer questions and review permit applications in a customer service environment.
• Ability to make decisions and work without close supervision.
• Ability to operate a personal computer, calculator and other office equipment.

PHYSICAL SKILLS/WORKING CONDITIONS

Ability to communicate effectively using verbal, written, and visual communication.

*Note: Upon staffing shortages employee must be prepared to work in one of the other outer offices and provide their own transportation. Also, upon Emergency Operations Center Activation, employees must be prepared to work additional hours and job duties.

EDUCATION, TRAINING AND EXPERIENCE

Graduation from high school or possession of an acceptable equivalency diploma.

One (1) year of experience in an organization providing regulatory services involving permitting, licensing, or inspections, or in permit obtainment services involving regulatory agencies.

One (1) year of experience in customer service duties involving frequent public contact.

LICENSES, CERTIFICATIONS OR REGISTRATIONS

Must possess a valid Florida driver's license.

Notary public or ability to obtain commission as a notary public within nine (9) months from the date of hire is preferred.

ADA STATEMENT

A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

DRUG-FREE WORKPLACE

Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES

All employees will be required to work before, during, or after an emergency.

During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

VETERANS' PREFERENCE

Under Section 295.07, F.S., Chapter 55A-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.

PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORKPLACES FOR 2021