Customer Service Specialist III - Code Compliance

Pasco Police Department; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Pasco County is seeking a detail-oriented Customer Service Specialist to act as a lead worker in the Code Compliance Division. The role involves providing information on ordinances and enforcement actions, maintaining multiple databases, and handling public records requests.

Responsibilities include processing invoices, assisting with purchasing, generating reports, and attending HOA meetings to take minutes. Requires strong communication skills and a Florida driver’s license.

Qualifications

• Three years of experience in customer service duties involving frequent public contact.
• One year of experience using a personal computer and related software.
• Must possess a valid Florida driver's license.

Responsibilities

• Lead worker in the Code Compliance Division; provide information to the public about County ordinances, regulations and enforcement actions.
• Maintain Division spreadsheets and databases (property appraiser, foreclosure registry, GOVQA, Clerk of the Court, and CAD).
• Upload warnings of the Foreclosure Ordinance and document case files as necessary.
• Perform open code violation searches and respond to inquiries via email, fax or telephone.
• Retrieve data and enter it into various software systems; prepare liens and related documents.
• Process contractor invoices and assist with purchasing Division supplies.
• Generate system reports and respond to public records requests.
• Attend civic association and HOA meetings and take meeting minutes.
• Handle general clerical tasks such as mail, filing, scanning, and copying; support Emergency Operations Center as needed.
• Review outgoing correspondence for grammar and format; ensure policy and procedural adherence.

Skills

Office procedures

Record keeping

Customer service

Public contact

Communication

Supervisory experience

Computer literacy

Education

High school diploma or GED

Tools

GOVQA

CAD

Clerk of the Court database

Property appraiser database

Foreclosure registry

Job description

General Description

Responsible and advanced clerical and public contact work in obtaining, maintaining, and providing information regarding a variety of County operations. Provides a professional and courteous response via telephone, in person, in writing and on-line. Duties include lead worker responsibility.

Essential Job Functions

Functions as a lead worker in a Code Compliance Division, providing information to the public about County ordinances, regulations and enforcement actions. Customer Service Specialist will also assist in maintaining various Division-specific spread sheets and databases (property appraiser, foreclosure registry, GOVQA, Clerk of the Court, and CAD). Uploads all warnings of the Foreclosure Ordinance and documents case file as necessary. Performs open code violation searches, prepares and send appropriate response to inquiring party either via email, fax or telephone. Performs data retrieval and entry into various software systems. Calculates lien pay off requests. Prepares lien release for Department Managers signature and processes payments received. Assists preparing and processing paperwork to various contractors. Processing invoices received from contractors in association with lien preparation. Assists with the purchasing of Division supplies. Generates various system reports. Creates and responds to public records requests when directed. Performs other clerical functions as needed such as, mail processing, filing, scanning and coping. Upon Emergency Operations Center activation, employee must be prepared to work additional hours and job duties. Prepares and/or reviews outgoing correspondence from the office for grammar, construction, proper format, attachments, continuity of text, policy and procedural adherence, and compliance with the Development Services Branch viewpoint. Attends civic association meetings and/or home owner association meetings, accountable for the minutes. Performs related work as required.

Knowledge, Skills And Abilities

• Knowledge of standard office methods and procedures.
• Knowledge of County departments, operations and regulations.
• Ability to maintain records/files, prepare reports and correspondence.
• Ability to meet and deal with the public effectively and courteously, and disseminate information.
• Ability to establish and maintain effective working relationships with employees and the public.
• Ability to communicate effectively via telephone, in person, in writing and on-line.
• Ability to read for comprehension.
• Ability to use a computer and related software.
• Ability to establish and maintain files accurately and legibly.
• Ability to follow complex oral and written instructions.
• Ability to assign work and direct the activities of a customer service staff. Supervisory experience preferred.

Minimum Requirements

PHYSICAL SKILLS:

Ability to communicate effectively using verbal, written and visual communication.

EDUCATION, TRAINING AND EXPERIENCE:

Graduation from high school or possession of an acceptable equivalency diploma. Three (3) years' of experience in customer service duties involving frequent public contact. One (1) year of experience using a personal computer and related software required.

LICENSES, CERTIFICATIONS OR REGISTRATIONS:

Must possess a valid Florida driver's license.

ADA STATEMENT:

A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

DRUG-FREE WORKPLACE:

Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES:

All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

VETERANS' PREFERENCE:

Under Section 295.07, F.S., Chapter SSA-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.

PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORKPLACES FOR 2021