Customer Service Specialist III - Code Compliance

Pasco County, Inc; Florida; On-site; USD 42,000 - 54,000; Full time

Job summary

Pasco County BOCC seeks a Customer Service Specialist III in Code Compliance to provide information on county ordinances and enforcement actions, handling inquiries via phone, in person, and online. The role supports data entry, report generation, and collaboration with other divisions.

The position requires a high school diploma, three years of public-facing customer service, and basic computer skills. Applicants must be prepared for emergency hours and complex clerical tasks.

Qualifications

• Graduation from high school or possession of an acceptable equivalency diploma.
• Three (3) years' of experience in customer service duties involving frequent public contact.
• One (1) year of experience using a personal computer and related software required.

Responsibilities

• Provide information to the public about county ordinances, regulations, and enforcement actions.
• Maintain division spreadsheets and databases (property appraiser, foreclosure registry, GOVQA, Clerk of the Court, and CAD).
• Prepare lien payoff requests and lien releases; process contractor paperwork and payments.
• Generate system reports and respond to public records requests; attend meetings and record minutes when required.

Skills

Public interaction

Record keeping

Computer literacy

Verbal communication

Written communication

Leadership / supervision

Education

High school diploma or equivalent

Basic computer usage experience

Tools

GOVQA

CAD

Clerk of Court databases

Property appraiser systems

Job description

JOIN OUR TEAM AS A CUSTOMER SERVICE SPECIALIST III - CODE COMPLIANCE

Responsible and advanced clerical and public contact work in obtaining, maintaining, and providing information regarding a variety of County operations. Provides a professional and courteous response via telephone, in person, in writing and on-line. Duties include lead worker responsibility.

Functions as a lead worker in a Code Compliance Division, providing information to the public about County ordinances, regulations and enforcement actions. Customer Service Specialist will also assist in maintaining various Division-specific spreadsheets and databases (property appraiser, foreclosure registry, GOVQA, Clerk of the Court, and CAD). Uploads all warnings of the Foreclosure Ordinance and documents case file as necessary. Performs open code violation searches, prepares and send appropriate response to inquiring party either via email, fax or telephone. Performs data retrieval and entry into various software systems. Calculates lien pay off requests. Prepares lien release for Department Managers signature and processes payments received. Assists preparing and processing paperwork to various contractors. Processing invoices received from contractors in association with lien preparation. Assists with the purchasing of Division supplies. Generates various system reports. Creates and responds to public records requests when directed. Performs other clerical functions as needed such as, mail processing, filing, scanning and coping. Upon Emergency Operations Center activation, employee must be prepared to work additional hours and job duties. Prepares and/or reviews outgoing correspondence from the office for grammar, construction, proper format, attachments, continuity of text, policy and procedural adherence, and compliance with the Development Services Branch viewpoint. Attends civic association meetings and/or home owner association meetings, accountable for the minutes. Performs related work as required.

• Knowledge of standard office methods and procedures.
• Knowledge of County departments, operations and regulations.
• Ability to maintain records/files, prepare reports and correspondence.
• Ability to meet and deal with the public effectively and courteously, and disseminate information.
• Ability to establish and maintain effective working relationships with employees and the public.
• Ability to communicate effectively via telephone, in person, in writing and on-line.
• Ability to read for comprehension.
• Ability to use a computer and related software.
• Ability to establish and maintain files accurately and legibly.
• Ability to follow complex oral and written instructions.
• Ability to assign work and direct the activities of a customer service staff. Supervisory experience preferred.

PHYSICAL SKILLS

Ability to communicate effectively using verbal, written and visual communication.

EDUCATION, TRAINING AND EXPERIENCE

Graduation from high school or possession of an acceptable equivalency diploma. Three (3) years' of experience in customer service duties involving frequent public contact. One (1) year of experience using a personal computer and related software required.

LICENSES, CERTIFICATIONS OR REGISTRATIONS

Must possess a valid Florida driver's license.

ADA STATEMENT

A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

DRUG-FREE WORKPLACE

Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES

All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

VETERANS' PREFERENCE

Under Section 295.07, F.S., Chapter SSA-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.

PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORKPLACES FOR 2021