Receptionist - One Stop Shop

Pasco County, FL; Dade City (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Pasco County is seeking a front desk receptionist to support the One-Stop Shop program, including clerical tasks, customer service, reception duties, phone screening, and event planning support.

The role assists the Program Manager, maintains files and databases, handles volunteer coordination, digitizes records, and ensures accurate data entry in Excel and Word. Physical ability to lift ~20 pounds and work independently are required.

Qualifications

• Associate degree with two years' secretarial experience, or high school diploma with four years' experience.
• Experience with Microsoft Word 2007/2010 and Adobe Acrobat X Pro.
• Must be capable of ServSafe certification or currently hold certification.

Responsibilities

• Perform front desk reception duties, answer phone calls, assist walk-ins, and support event planning.
• Screen calls and refer callers to the appropriate person or department.
• Maintain files, logs, and program data; assemble information for supervision.
• Create and maintain databases of program participants and volunteers.

Skills

Front desk operations

Customer service

Data entry

MS Word/Excel

Education

Associate degree + 2 years' secretarial experience

Tools

Microsoft Word

Adobe Acrobat

Job description

JOIN OUR TEAM AS A RECEPTIONIST - ONE-STOP SHOP

Front desk receptionist with clerical duties and frontline customer service. Some reception support for the SMARTstart program as well. This position may be asked to assist with pantry management and volunteer management and other duties as directed.

• Acts as an aide to the One-Stop Shop Program Manager.
• Performs reception duties, answers phone calls, assists walk-ins, and assists with event planning in a professional manner.

• Screens calls and refers callers to appropriate individual and department.

• Provides information and service to the public as needed and directed by the program manager.

• Sets up and maintains files, logs, and related technical information in the prescribed manner.
• Assembles information for supervisor's use.
• Enters and retrieves program data for the programs housed at One Stop Shop
• Maintains records and reports for future review and use.
• Maintains inventory of equipment and property.
• Schedules maintenance of equipment.
• Creates and maintains databases of program participants.
• Works with volunteers to administer program activities which may include loading cars, taking/logging donations, working closely with participants in need of resources, skills, or specific donated goods.
• Works to digitize databases according to Program Manager needs.

• Ability to work independently with minimal supervision.

• Ability to make minor decisions within departmental policy related to safety and security of assets, employees, volunteers, and participants.
• Ability to lift approximately 20 pounds.

• Ability to work within safety guidelines and ensure policies and procedures are followed by volunteers, participants, and employees.
• Knowledge of business English, spelling, and punctuation.
• Knowledge of rules, regulations, practices, and procedures pertaining to word processing.
• Knowledge of Microsoft Suite of software; comfortable learning new computer-based programs.
• Knowledge of Excel and how to format, input, and retrieve data in spreadsheets.
• Ability to type, format, and proof documents.
• Ability to make logical and technical decisions in the application of word processor functions.

PHYSICAL SKILLS:

Ability to communicate effectively using verbal, written, and visual communication skills. Accurate vision for copy typing and proofreading eight or more hours daily. Ability to sit for long periods. Ability to lift approximately 20 pounds.

EDUCATION, TRAINING AND EXPERIENCE:

Graduation from an accredited college or university with an Associate degree and two (2) years' experience in responsible secretarial work OR a High School Diploma or equivalency and four (4) years' of experience. Two (2) years' experience working extensively with Microsoft Word 2007 or 2010 and Adobe Acrobat X Pro. Must currently hold or be capable of becoming certified in ServSafe.

In House Employees:

This position qualifies for DAP.

LICENSES, CERTIFICATIONS OR REGISTRATIONS:

Must possess a valid driver's license.

ADA STATEMENT:

A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

DRUG-FREE WORKPLACE:

Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida Law.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES:

All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

VETERANS' PREFERENCE:

Under Section 295.07, F.S., Chapter SSA-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.

PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORKPLACES FOR 2021