Permitting Help Desk Specialist

City of Houston; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

The City of Houston is seeking a Permit Tech Aide for the Houston Permitting Center to guide customers through the permitting process both online and in person. You will triage issues, assist with iPermits and ProjectDox, and help maintain knowledge base articles while ensuring accurate data entry and courteous service.

Workdays are Monday–Friday, 8:00 am–5:00 pm, at 1002 Washington Avenue. You will collaborate with a team focused on responsive customer support and continuous process improvement.

Qualifications

• Six months of customer service or general clerical experience required.
• High school diploma or GED required.

Responsibilities

• Triaging customer issues and queuing customers to the correct service.
• Answering phone calls, live chats, email, or service tickets.
• Distributing forms, applications, and other documents to customers to complete the permitting process.
• Researching and resolving common customer problems and inquiries, including basic technical support for iPermits and ProjectDox.
• Supporting the creation and maintenance of knowledge base articles.
• Completing data entry to maintain customer contact records.
• Performs other duties as assigned.

Skills

Communication skills

Tech proficiency

Education

High school diploma or GED

Tools

ILMS/iPermits

ProjectDox

Infor

Oracle Service Cloud

Microsoft Dynamics

Cisco Finesse

Job description

The City of Houston is seeking a Permit Tech Aide for the Houston Permitting Center to guide customers through the permitting process both online and in person. You will triage issues, assist with iPermits and ProjectDox, and help maintain knowledge base articles while ensuring accurate data entry and courteous service.

Workdays are Monday–Friday, 8:00 am–5:00 pm, at 1002 Washington Avenue. You will collaborate with a team focused on responsive customer support and continuous process improvement.