Permits & Customer Support Technician

Maricopa County, AZ; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Tuition reimbursement

Excellent work-life balance

Growth opportunities

Low-cost healthcare for you and depend

Paid vacation & sick time

Parental leave

Job summary

Maricopa County Department of Transportation (MCDOT) is seeking a Development Services Technician to deliver comprehensive customer support and oversee permit processes. The role supports public services and observes project progress to ensure timely outcomes.

Ideal candidates will have a background in office duties and strong attention to detail, with a focus on accurate data handling and cross-department collaboration.

Qualifications

• Two years of experience performing office, administrative, and clerical duties.
• High school diploma or GED.
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis.

Responsibilities

• Review incoming applications for completeness and apply MCDOT permitting regulations and procedures.
• Advise applicants on permit approvals and progress of applications, while providing quality customer service.
• Coordinate reviews with all internal department disciplines.
• Process customer permit fees and extension requests.
• Establish and maintain customer data and enter information into databases.
• Research, collect, and analyze data as assigned.
• Other job duties as assigned

Skills

Customer service

Office administration

Education

High school diploma or GED

Job description

Maricopa County Department of Transportation (MCDOT) is seeking a Development Services Technician to deliver comprehensive customer support and oversee permit processes. The role supports public services and observes project progress to ensure timely outcomes.

Ideal candidates will have a background in office duties and strong attention to detail, with a focus on accurate data handling and cross-department collaboration.