Development Services Technician

Maricopa County, AZ; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Tuition reimbursement

Excellent work-life balance

Growth opportunities

Low-cost healthcare for you and depend

Paid vacation & sick time

Parental leave

Job summary

Maricopa County Department of Transportation (MCDOT) is seeking a Development Services Technician to deliver comprehensive customer support and oversee permit processes. The role supports public services and observes project progress to ensure timely outcomes.

Ideal candidates will have a background in office duties and strong attention to detail, with a focus on accurate data handling and cross-department collaboration.

Qualifications

• Two years of experience performing office, administrative, and clerical duties.
• High school diploma or GED.
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis.

Responsibilities

• Review incoming applications for completeness and apply MCDOT permitting regulations and procedures.
• Advise applicants on permit approvals and progress of applications, while providing quality customer service.
• Coordinate reviews with all internal department disciplines.
• Process customer permit fees and extension requests.
• Establish and maintain customer data and enter information into databases.
• Research, collect, and analyze data as assigned.
• Other job duties as assigned

Skills

Customer service

Office administration

Education

High school diploma or GED

Job description

About the Position

Are you an experienced customer service expert?

If you thrive in a dynamic environment where your keen eye for detail and ability to adapt can be utilized to your full potential, then the Development Services Technician is the position for you!

As the Development Services Technician, you will provide a wide range of customer support and witness various projects unfold! We will count on you to ensure public services are provided promptly and efficiently.

About Us

We value your time. The time with your family. The time you spend on the road. And the time you spend making a difference. At the Maricopa County Department of Transportation (MCDOT), we provide connections that improve people's lives. By combining innovative technologies with the vast talent of our employees, we plan for future needs and operate a transportation system with the community in mind. Are you interested in contributing to the community in which you work, live, and play? Then, join our team and help us build connections.

Proud to Offer

• Work with a greater purpose

• Tuition reimbursement

• Exceptional work-life balance

• Opportunities for growth and development within Maricopa County

• Low-cost, high-value healthcare for you and your qualifying dependents

• Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families

• Paid vacation, sick time, and parental leave

• Extensive wellness program, including an incentive

• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring an 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1

• Want to learn more about the County's Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZ

We Require

• Two years of experience performing office, administrative, and clerical duties

• High school diploma or GED

• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis

We Also Value

• Experience working in other county or municipal permit-issuing environments

Job Contributions

• Review incoming applications for completeness and apply MCDOT permitting regulations and procedures

• Advise applicants on permit approvals and progress of applications. while providing quality customer service

• Coordinate reviews with all internal department disciplines

• Process customer permit fees and extension requests

• Establish and maintain customer data and enter information into databases

• Research, collect, and analyze data as assigned

• Other job duties as assigned

Working Conditions

• Exerting up to 20 pounds occasionally, 10 pounds frequently, or negligible amounts constantly, or requires walking or standing to a significant degree

• Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions

Selection Procedure

• Consideration will only be given to candidates who submit online applications

• Candidates will be contacted primarily through email and their Workday online application profile

• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact [e-mail] to initiate the interactive process.

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