Permits & Customer Service Specialist

City of Frisco; Frisco (TX); On-site; USD 35,000 - 47,000; Full time

Job summary

City of Frisco is seeking a Customer Service Representative to support Development Services. You will handle front-line inquiries by phone and email, assist with permits, registrations, and billing, and maintain financial records. Strong communication and math skills are essential, along with reliability and attention to detail.

Typical duties include processing fees, deposits, and driving license verification, with bilingual Spanish preferred. A valid Texas driver’s license is required.

Qualifications

• High School Diploma or GED and two years customer service or cashiering experience, or equivalent.
• Municipality experience preferred.
• Experience with building inspections and permits preferred.
• Proficient in written and verbal Spanish preferred.
• Must pass pre-employment drug screen, criminal background check, and MVR check.
• Must possess a valid State of Texas Driver’s License.

Responsibilities

• Acts as front line of Development Services Customer Service by providing information, instruction, and/or direction by telephone, email, or direct contact.
• Provides information for plans, records, permits and approvals to developers, contractors, City departments, and citizens.
• Prepares fees, charges, and billing information for mailing.
• Assists customers with new contractor registration accounts and account renewals.
• Answers and directs telephone inquiries to appropriate staff member.
• Receives and prepares receipts for monies collected; balances cash drawer and prepares deposits.
• Maintains and updates databases, spreadsheets, billing records, and records.

Skills

Customer service

Cashiering

Database entry/maintenance

Oral and written communication

Money handling

Public relations

Education

High School Diploma or GED plus 2 years customer service or cashiering experience

Tools

Office equipment

Job description

City of Frisco is seeking a Customer Service Representative to support Development Services. You will handle front-line inquiries by phone and email, assist with permits, registrations, and billing, and maintain financial records. Strong communication and math skills are essential, along with reliability and attention to detail.

Typical duties include processing fees, deposits, and driving license verification, with bilingual Spanish preferred. A valid Texas driver’s license is required.