Code Enforcement Administrative Specialist

City of Springfield; Springfield (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

City of Springfield is seeking a skilled administrative professional to support the Code Enforcement Building and Housing divisions. The role includes front desk duties, logging activity, receiving plans and complaints, and providing technical assistance to the public.

Responsibilities include preparing letters, reports, certificates, and notices; reviewing licenses and permits; coordinating with Munis and Accela; and assisting with public records requests.

Qualifications

• High school diploma or equivalent is required.
• Three years of previous customer service and office experience.
• Several years of clerical work involving code enforcement and inspectional services procedures preferred.

Responsibilities

• Coordinate reception and workflow for the Code Enforcement Building Division and Housing Code Enforcement Division.
• Attend customer service counter, log activity, receive plans and complaints, and provide technical assistance.
• Prepare letters, reports, certificates of inspection and occupancy, zoning information, and related notices; assist with NOVs and legal documents.
• Review applications, licenses, permits, inspections, and related documentation; verify owner information via Registry of Deeds.
• Utilize Munis and Accela for processing, scheduling, and reporting; respond to public records requests.
• Support data collection and reporting as required by law; maintain accurate and timely records.

Skills

Customer service

Office experience

Interpersonal skills

Computer literacy

Education

High school diploma or equivalent

Tools

Munis

Accela

Registry of Deeds

Job description

City of Springfield is seeking a skilled administrative professional to support the Code Enforcement Building and Housing divisions. The role includes front desk duties, logging activity, receiving plans and complaints, and providing technical assistance to the public.

Responsibilities include preparing letters, reports, certificates, and notices; reviewing licenses and permits; coordinating with Munis and Accela; and assisting with public records requests.