PERMITS AND LICENSING UNIT ASSISTANT I

State of New Hampshire; New Hampshire; On-site; USD 25,000 - 32,000; Part time

Job summary

State of New Hampshire's Department of Safety, Division of State Police, Justice Information Bureau - Permits and Licensing Unit, seeks a Part-Time Permits and Licensing Unit Assistant I. This position is limited to 29.5 hours per week and does not include health insurance benefits.

The role involves reviewing applications for completeness, verifying information against regulations, and communicating results to applicants.

Qualifications

• Experience with data entry, customer service, or data review.
• Knowledge of permit/license processes is a plus.
• Ability to substitute education/experience per policy.

Responsibilities

• Reviews applications for completeness and accuracy.
• Verifies information against laws, rules, and databases.
• Communicates approval, delay or denial of permits/licenses.
• Maintains proficiency with state databases and SPOTS system.
• Assists with reporting and workflow coordination.

Skills

Data entry

Customer service

Data review

Education

High school diploma or equivalent

Job description

State of New Hampshire Job Posting

Department of Safety

Division of State Police

Justice Information Bureau - Permits and Licensing Unit

33 Hazen Drive

Concord NH 03305

Part Time

Permits and Licensing Unit Assistant I (Program Assistant I)

Position #TMPPT5902

$17.81/hour - $23.39/hour

The State of New Hampshire, Department of Safety, Division of State Police, Justice Information Bureau - Permits and Licensing Unit, has a part-time vacancy for a Permits and Licensing Unit Assistant I (Program Assistant I). This position is part-time, cannot exceed 29.5 hours per week and does not offer health insurance benefits.

Summary

Performs diverse duties to review, verify and process transactions and to conduct related functions of the Division of State Police, Permits and Licensing Unit.

Your Experience Counts

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

Minimum Qualifications

• Education/Experience: Equivalent combination of 1 year of education and experience after completion of high school.
• License/Certification: None
• Other Requirements: Must pass a background investigation including a fingerprint-based criminal record check and motor vehicle record check.
• Trainee Option: Not Applicable

Preferred Qualifications

• Experience performing data entry, providing customer service, or reviewing data

After-Hire Requirements

State Police On-Line Telecommunications System (SPOTS) certification within 90 days of hire.

Career Advancement Opportunities

• In-Band Advancement Available: Yes No
• Criteria: None
• Broad Group Level Advancement Available: Yes No
• Criteria: None

Disclaimers

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

Responsibilities

• Reviews applications from the public for completeness and accuracy and verifies information against current laws, administrative rules, and information obtained from a variety of databases to determine eligibility for permits or license requests.
• Conducts general research into criminal history record information and applies knowledge of federal or state statutes relating to permits and licensing regulations to determine preliminary approval or denial of various licenses, permits and privilege requests submitted to the Permits and Licensing Unit. Consults with supervisors to verify approval or denial determinations and applies as appropriate.
• Corresponds with the public and law enforcement agencies to communicate the approval, delay or denial of license, permit or privilege, and explains policies and procedures. Obtains clarification from law enforcement or the courts on information relating to criminal records.
• Achieves and maintains proficiency operating within State Databases in the applications of National Crime Information Center (NCIC), National Instant Checks (NICS) or any other software application utilized by the Permits and Licensing Unit.
• Uses established filing systems and workflow processes maintained by unit areas such as the Gun Line, Counter, Non-Resident Concealed Permits and Return of Firearms and purges records in accordance with State law.
• Maintains working relationships with state personnel, law enforcement agencies, and federal law enforcement such as Federal Bureau of Investigation and Alcohol, Tobacco and Firearms agency to ensure efficient and accurate communication. Builds and maintains an understanding of state and federal laws, requirements and disqualifiers.
• Communicates with Federal Firearms Licensees (FFLs) to make notification of inquiry results and provide guidance on procedures and policies.
• Prepares reports of caseload, including queued and processed requests, and presents to supervisor for decision-making related to workflow, training needs and coverage adjustments.

For further information please contact Lieutenant Mary Cattabriga at [e-mail] or 603-223-8316.

EOE

TDD Access: Relay NH 1-800-735-2964