Permit Technician

Town of San Tan Valley (AZ); San Tan Valley (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Town of San Tan Valley is seeking an experienced administrative professional to process building permits, planning and zoning permits, and related licenses. You will interact with applicants at the counter, by phone, and via email to guide submittals, fees, timelines, and compliance.

The role requires an Associate’s Degree and about two years in building, planning, or a related field, with familiarity in electronic permitting software and recordkeeping.

Qualifications

• Associate’s Degree from an accredited college or university and 2 years of experience in building, engineering, architecture, planning, or a related field; any equivalent combination may be considered.

Responsibilities

• Processes permits and licenses, ensures completeness and accuracy, and determines fees.
• Assists customers at front counter, phone, and email with submittal procedures and permit requirements.
• Receives and processes routine permits and development plan reviews.
• Discards and manages paper/electronic files with proper documentation.
• Creates documentation and communicates refunds with applicants.
• Uses electronic permitting and licensing software to manage permits, reviews, and timelines.

Skills

Interpretation of codes

Customer service

Data entry / recordkeeping

Plan review awareness

Office software use

Education

Associate’s degree

2 years related experience

Tools

Electronic permitting software

Invoicing systems

Job description

This position is open on a continuous basis. The first review of applications will begin the week of September 21, 2026, with subsequent reviews conducted weekly. The posting may close at any time after the first review.

Come build something from the ground up. Join San Tan Valley and help shape the future of Arizona’s newest town.

JOB CLASSIFICATION SUMMARY

Positions assigned to this class are responsible for providing technical information to customers including interpretation of Town codes, ordinances, policies relating to setbacks, zoning, etc. and conducting plan review verification on permit submittals for accuracy and completion.

DISTINGUISHING CHARACTERISTICS

This is a fully qualified, experienced level administrative classification in the management support and analysis job family. Incumbent(s) performs the full range of support duties under general supervision. Classification requires solid knowledge of transactional and/or work standards for completing tasks and assignments of a varied nature. Work may vary from basic to more complex duties and issues but are generally within expected parameters.

ESSENTIAL DUTIES

The following are intended to describe core work functions of this classification. While the level and broad nature of essential duties may not change, specific work tasks will vary over time depending on the Town’s needs.

• Processes building permits, right-of-way use permits, planning/zoning permits, and other permits/licenses ensuring completeness and accuracy against records; determines applicable fees based on permit type; issues permits.
• Assists customers at the front counter, on the phone and via email with various questions related to submittal procedures, permit requirements, fees, plan review timelines and other building safety, planning, and/or engineering related concerns or responsibilities.
• Receives and processes routine new home permits, right-of-way use permits, development plan reviews, and planning/zoning cases.
• Discards paper and electronic files in accordance with applicable laws and maintains detailed logs to insure proper documentation.
• Creates documentation and communicates with applicants regarding refunds when applicable.
• Utilizes electronic permitting & licensing software to manage the progress and status of permits, plan reviews, and planning/zoning cases including invoicing fees, assigning reviews, and managing timelines.

Performs related work as assigned.

Education and Experience

Associate’s Degree from an accredited college or university and 2 years of experience in building, engineering, architecture, planning, or a related field; experience; Any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities to perform the essential duties of the position may be considered

KNOWLEDGE

• Building permit processes, right-of-way use permit process, & planning/zoning process;
• Types of permits;
• Organizing and reviewing construction documents;
• Basic mathematical principles;
• Applicable Federal, state and local laws, codes, ordinances, rules and regulations;
• Making sound decisions based on established policies and procedures;
• Office procedures, methods, and equipment;
• Standard office equipment including the computer and programs relevant to the performance of applicable duties and responsibilities;
• Customer service principles;
• Modern office procedures, methods, and equipment;
• Basic filing and recordkeeping principles and practices;
• Word processing methods;
• English language, grammar, and punctuation.

SKILLS

• Interpreting applicable Federal, state and local laws, codes, ordinances, rules and regulations;
• Compiling data and using critical thinking skills;
• Using computers and related software applications;
• Providing customer service;
• Performing basic mathematical calculations;
• Operating standard office equipment;
• Entering data into computerized systems;
• Composing routine business correspondence;
• Using modern office equipment;
• Communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and other interested parties sufficient to exchange or convey information and to receive work direction.

Social Security Replacement Plan:

• Social Security Replacement Plan: The Town of San Tan Valley does not participate in Social Security. In lieu of Social Security, eligible employees participate in the Town’s 401(a) Social Security Replacement Plan, administered by Nationwide. The Town contributes 6.2% of eligible compensation to the plan, while employees are required to contribute 1.3% of eligible compensation.

This job description does not constitute an employment agreement between the Town of San Tan Valley and any prospective or current employee and is subject to change by the Town of San Tan Valley as needed. Management’s vision is for all employees to embrace, support, and promote the Town’s values, beliefs, and culture, which include but are not limited to the following expected behaviors:

• High ethical standards
• Active participation in teamwork
• Strong safety principles and safety awareness
• Provide outstanding customer service to internal and external customer.

The Town of San Tan Valley is an equal opportunity employer. In compliance with the Americans with Disabilities Act, the town will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with a member of the human resources department.