Permit Technician

City of St Joseph; Detroit (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Life insurance

Short and long-term disability

401(k)

PTO

Flexible spending accounts

Health savings accounts

Employee assistance plan

Job summary

McKenna in the Greater Detroit Area seeks a dedicated Permit Technician to join a municipal building department. You will be on the front line for customer service, processing and maintaining permits, plans and related documents.

This is a full-time, on-site role working with building staff to ensure compliant and efficient permit issuance. The ideal candidate has strong MS Office skills and familiarity with BS&A software, plus experience in a public-facing setting.

Qualifications

• Minimum two years of customer service and administrative experience involving public contact; municipal setting preferred.
• Excellent customer service, administrative, multitasking and organizational skills are essential.
• Proficiency in Microsoft Office; BS&A software experience is a plus and training is possible.
• Ability to work 100% onsite in a Greater Detroit municipality office.

Responsibilities

• Review, accept, distribute, process, document and maintain departmental information and permits.
• Provide front-line customer service and support to Building Department staff and related departments.
• Issue permits, answer inquiries, and maintain files and records.
• Support plans, inspections and code enforcement activities as needed.

Skills

Customer service

Administrative skills

Public interaction

Microsoft Office

Education

High school diploma or equivalent

Tools

BS&A software

Microsoft Office Suite

Job description

Permit Technician (Greater Detroit Area)

MCKENNA

McKenna's dedicated planning, design and building professionals are in the business of making hometowns home. For over forty years, we have partnered with municipal leaders to develop and maintain communities for real life. McKenna's services include building department staffing, plan review, code inspection and code enforcement as well as master planning, economic development, zoning and urban design. We are looking for candidates with permit tech experience.

RESPONSIBILITIES

The Permit Technician will work within a municipal building department in the Metro Detroit area and perform critical tasks as front-line personnel related to customer service and construction development. Duties include reviewing, accepting, distributing, processing, documenting, and maintaining departmental information, reports, plans, specifications, applications, and permits and related inspections according to established guidelines. The Permit Technician will provide ongoing administrative, organizational, and technical support to the Building Department Inspection Division staff and other departments associated with permit issuance.

Performance Standards

Permit Technicians are evaluated on specific performance standards some are listed below:

• Capability to multi-task, set priorities, and work under pressure
• Knowledge of local building codes, ordinances, planning review process
• Reliable and regular attendance
• Interpretation of codes in the field and ability to provide code compliant solutions
• Must possess the ability to positively interact with staff members, the public, contractors, governmental entities, and other clientele

Position requirements

• The ideal candidate will have a minimum of two (2) years of customer service and administrative experience involving public contact, preferably in a municipal setting; or one (1) year of experience as a Permit Technician with a private or public agency.
• Excellent customer service skills, administrative, multi-tasking, and organizational skills are a must to handle face-to-face inquiries from the public, direct calls, issue permits, answer a multi-line telephone, and maintaining files and records.
• Proficiency in utilizing Microsoft Office Suite is required.
• Experience utilizing BS&A software is a plus or capability and willingness to be trained in the software.
• Ability to work 100% onsite in a Greater Detroit municipality office.

BENEFITS

• Health, dental and vision insurance
• life insurance
• short and long-term disability
• 401(k)
• PTO
• flexible spending accounts
• health savings accounts
• employee assistance plan

McKenna is an Equal Opportunity Employer and celebrates diversity, equity and inclusion and strives to create a dignified work environment where team members can thrive. Candidates with non-traditional backgrounds and transferable experience are encouraged to apply.