Permit Coordinator/Customer Service Rep.

Permit America, Inc.; Frankfort (KY); On-site; USD 15,000 - 26,000; Full time

Benefits offered by this job

Competitive hourly pay

Health insurance

Vision insurance

Life insurance

401(k) with company matching

Paid time off

Paid holidays

Wellness program

Paid birthday off after one year of se

Semi-annual bonuses

$500 Perfect Attendance Bonus

Job summary

Permit America, Inc. is seeking a Customer Service Representative - Permit Coordinators in Frankfort, KY, to help clients obtain OD/OW permits. This in-person role supports drivers and transportation firms with efficient processing and accurate data entry.

You will interact with customers by phone and email, learn permitting processes on the job, and collaborate with Permit Consultants to meet deadlines. Training is provided; apply now to join a team that values reliability and detail.

Qualifications

• High school diploma or GED required.
• Strong attention to detail and accuracy.
• Professional verbal and written communication skills.
• Ability to learn new processes and computer systems.
• Ability to prioritize and manage multiple tasks.
• Dependable attendance and punctuality.
• Team player with a professional demeanor.

Responsibilities

• Receiving OD/OW, Fuel, and Trip permit orders from customers by phone, email, and fax.
• Entering and updating customer and vehicle information accurately.
• Communicating with state Department of Transportation (DOT) offices.
• Receiving and processing issued permits.
• Completing customer orders and preparing them for invoicing.
• Providing professional and responsive customer service.
• Assisting Permit Consultants and other team members as needed.
• Managing multiple requests while meeting deadlines and maintaining accuracy.

Skills

Attention to detail

Verbal and written communication

Time management

Teamwork

Willingness to learn

Customer service mindset

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Multi-line telephone systems

Job description

Pay: $16.00–$19.00 per hour

Job Type: Full-time

Location: Frankfort, KY — In Person

Schedule: Monday–Friday

Are you looking to start a career? Are you dependable, detail-oriented, and looking for an opportunity to build a long-term career with a company that values its employees?

Permit America, Inc. has been providing Over Dimension and Overweight (OD/OW) permitting solutions to specialized transportation companies across the United States since 2002. Headquartered in Frankfort, Kentucky, between Lexington and Louisville, we are growing and looking for motivated individuals to join our team as Customer Service Representative - Permit Coordinators.

No previous permitting experience is required. We provide comprehensive and extensive on-the-job training.

About the Position

As a Permit Coordinator, you will play an important role in helping our customers obtain the permits they need to safely and legally transport oversized and overweight loads.

Your primary responsibilities will include:

• Receiving OD/OW, Fuel, and Trip permit orders from customers by phone, email, and fax
• Entering and updating customer and vehicle information accurately
• Communicating with state Department of Transportation (DOT) offices
• Receiving and processing issued permits
• Completing customer orders and preparing them for invoicing
• Providing professional and responsive customer service
• Assisting Permit Consultants and other team members as needed
• Managing multiple requests while meeting deadlines and maintaining accuracy

This is a fast-paced, deadline-driven, customer-focused position where attention to detail and teamwork are essential.

What We're Looking For

We are looking for someone who is dependable, professional, willing to learn, and comfortable working in a fast-paced environment.

Minimum Qualifications

• High school diploma or GED
• Strong attention to detail
• Professional verbal and written communication skills
• Ability to learn new processes and computer systems
• Ability to prioritize and manage multiple tasks
• Dependable attendance and punctuality
• Ability to work effectively as part of a team

Preferred Skills & Experience

• Computer proficiency
• Microsoft Office and Outlook experience
• Experience working with multi-line telephone systems
• Problem-solving skills
• Previous office or administrative experience

Experience with OD/OW permitting is not required. We will train the right candidate.

Why Join Permit America?

At Permit America, we believe our greatest resource is our team. We invest in our team and encourage employees to develop their skills, take on new challenges, and grow professionally.

Our benefits and employee programs include:

• Competitive hourly pay: $16.00–$19.00
• Health insurance
• Vision insurance
• Life insurance
• 401(k) with company matching
• Paid time off
• Paid holidays
• Wellness program
• Paid birthday off after one year of service
• Semi-annual employee performance bonuses
• $500 Perfect Attendance Bonus after one year of service, when eligibility requirements are met
• Opportunities for professional growth and development

Available Shifts

Full-time, Monday–Friday

Occasional overtime may be required.

Training Schedule: Monday–Friday, 8:30 AM–5:30 PM

Permit America, Inc. is an Equal Opportunity Employer (E.O.E.)

Additional Information

• This is an in-person position; remote work is not available.
• This is a full-time, non-contract position.
• Employment is at-will.
• Any employment offer is contingent upon successful completion of a drug screening and background check. No person will be denied employment solely based on information obtained from such an investigation.
• Position will remain open until all available shifts are filled.