Permit Clerk

City of Midland; Texas; On-site; USD 35,000 - 45,000; Full time

Job summary

The City of Midland is seeking a Permit Clerk to assist the public with building permits and inspections. This role involves maintaining customer service, entering data, and performing general office duties. Ideal candidates will have strong communication skills and experience in clerical work. Bilingual Spanish is preferred.

Qualifications

• Experience in clerical work or general office duties required.
• Bilingual Spanish preferred but not required.

Responsibilities

• Assists with the issuance of building permits and scheduling inspections.
• Enters permit data into databases and collects money for permits.
• Performs general office duties and assists other city personnel.

Skills

Customer Service

Communication

Public Relations

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Assists the public with the issuance of building permits and scheduling inspections required by the City of Midland, answering and returning phone calls and emails, regularly corresponds with the public, homeowners, builders, contractors, and other City of Midland personnel. Maintains a high level of customer service at all times and is able to work as a teammate with other Code Administration staff. Position directly reports to the Residential Permit and Customer Service Manager.

• After plans are reviewed for compliance by our plan reviewers, the Permit Clerk issues all required permits and schedules the required inspections to the appropriate inspectors.
• Enters all permit data into appropriate databases.
• Assists the general public either by telephone, email, or in person with questions or applications for permits.
• Collects money for permits and balances the funds collected at the end of the day. Issues monthly reports of money collected.
• Registers contractors and assists them with the bonding process.
• Receives requests from the public and relays the information to the appropriate staff person.
• Performs general office duties such as typing, filing, copying, and the maintenance of records which also includes generating reports.
• Assists other city personnel including field inspectors if needed.
• Performs other related duties as required by the Building Official.

Ability to sit, stand and move about a building. Ability to lift sets of drawings and code books. Ability to sit at a desk behind a computer for extended periods of time. Ability to take and make phone calls, count money, and type data into computers.

Ability to effectively communicate with contractors, citizens, and fellow employees in order to provide information for permits. Must possess both good telephone and public relations skills. Must be able to deal effectively with contractors, subcontractors, homeowners, field inspectors, and other departments. Ability to work with possible irate customers on occasion.

Ability to read and understand written materials in order to provide information to the public. Skilled in the use of calculators, mobile phones and personal computers. Must be familiar with databases, data retrieval/input, printers, scanners, and copiers. Must have experience and good working knowledge of Microsoft programs including Word, Excel, and Outlook.

High school diploma or equivalent plus experience in clerical work or general office duties required.

Bilingual Spanish is preferred but not required.