Permit Center & Customer Service Lead

City of Elkhart, Indiana; Elkhart (IN); On-site; USD 55,000 - 67,000; Full time

Job summary

City of Elkhart, Indiana seeks a Customer and Executive Services Manager to lead day-to-day administrative support and customer service for the Building and Planning Departments. You will support the Building Commissioner and manage the Permit Center.

Responsibilities include supervising staff, coordinating schedules, maintaining financial records, and preparing reports on inspections and rental programs. Strong MS Office and accounting software skills are essential.

Qualifications

• High school diploma or GED required.
• Experience in a similar administrative support role.
• Experience with permits, planning or building departments preferred.
• Proficiency with MS Office and accounting software.
• Ability to supervise staff and deliver customer service.

Responsibilities

• Lead and direct the office services staff in their daily duties.
• Coordinate work schedules for office services and building department staff.
• Supervise Office Services staff in their various duties including attendance and payroll records, cash handling, and other clerical tasks.
• Develop departmental policies and procedures and enforce city policies.
• Maintain financial records and track budget expenditures for Building & Code and related departments.
• Prepare reports on inspection activity and statistics for the Building Commissioner.
• Assist the Building Commissioner with information on codes, statutes, and regulatory standards.
• Prepare legal documents for hearings and meetings.
• Track rental program activity and registration compliance.

Skills

Office administration

Customer service

Staff supervision

Communication skills

Budget tracking

Transcription

Education

High school diploma or GED

Tools

MS Office

Accounting software

CivicGov

Incode

SeeClickFix

Job description

City of Elkhart, Indiana seeks a Customer and Executive Services Manager to lead day-to-day administrative support and customer service for the Building and Planning Departments. You will support the Building Commissioner and manage the Permit Center.

Responsibilities include supervising staff, coordinating schedules, maintaining financial records, and preparing reports on inspections and rental programs. Strong MS Office and accounting software skills are essential.