Permit Center Operations Manager

City of Elkhart; Elkhart (IN); On-site; USD 55,000 - 67,000; Full time

Job summary

City of Elkhart is seeking a Permit Center Office Manager to lead the front office for Building and Planning. You will supervise staff, manage daily operations, and support executive duties for the Building Commissioner.

The role requires strong administrative, financial record-keeping, and customer service skills, with experience in permitting processes and office software. Full-time, exempt position with standard city hours.

Qualifications

• High school diploma or GED required or equivalent.
• Experience in a similar administrative role with office management exposure.
• Proficiency with MS Office, accounting software and web-based business apps.

Responsibilities

• Lead and direct the office services staff in their daily duties.
• Coordinate work schedules for office services and building department staff.
• Supervise Office Services staff including attendance, payroll records, cash handling, and clerical duties.
• Develop departmental policies and procedures and enforce City policy.
• Maintain financial records and track budget expenditures for multiple departments.
• Prepare reports on inspection activity and statistics for the Building Commissioner.

Skills

Office administration

Customer service

Communication

Typing 60 wpm

Bookkeeping

Advanced computer usage

Education

High school diploma or GED

Experience in permitting/ construction office management

MS Office & accounting software proficiency

Tools

CivicGov

SeeClickFix/311

Incode

Job description

City of Elkhart is seeking a Permit Center Office Manager to lead the front office for Building and Planning. You will supervise staff, manage daily operations, and support executive duties for the Building Commissioner.

The role requires strong administrative, financial record-keeping, and customer service skills, with experience in permitting processes and office software. Full-time, exempt position with standard city hours.