Permit Center Manager: Customer & Executive Services

City of Elkhart; Elkhart (IN); On-site; USD 55,000 - 67,000; Full time

Job summary

The City of Elkhart seeks a Customer and Executive Services Manager to lead day-to-day administrative support and customer service staff for the Building and Planning Departments. Supports the Building Commissioner’s executive duties. Manages the City of Elkhart's Permit Center

This full-time role requires strong budgeting, reporting, and supervision skills, plus experience with permitting processes, and the ability to coordinate across departments in a municipal setting.

Qualifications

• High school diploma or G.E.D. equivalent and experience in a similar role.
• Experience in permitting process/construction office management.
• Education/experience with MS Office, accounting software, and web-based apps.
• Experience supervising staff and delivering customer service.
• Knowledge of building code and zoning regulations preferred.

Responsibilities

• Lead and direct office services staff and supervise duties.
• Coordinate work schedules and manage payroll records.
• Maintain financial records and track budget expenditures.
• Prepare reports on inspection activity and statistics.
• Assist the Building Commissioner with regulatory information.

Skills

Office administration

Customer service

Effective communication

Advanced computer skills

Management

Typing 60 wpm

Education

High school diploma

Additional education beyond high school

Computer applications (MS Office, accounting software)

Permitting process experience

Supervising staff experience

Tools

CivicGov

SeeClickFix/311

Incode

MS Office

Accounting software

Web-based business apps

Job description

The City of Elkhart seeks a Customer and Executive Services Manager to lead day-to-day administrative support and customer service staff for the Building and Planning Departments. Supports the Building Commissioner’s executive duties. Manages the City of Elkhart's Permit Center

This full-time role requires strong budgeting, reporting, and supervision skills, plus experience with permitting processes, and the ability to coordinate across departments in a municipal setting.