Permit Analyst

SUNSHINE ENTERPRISE USA LLC; Pine Hills (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

SUNSHINE ENTERPRISE USA LLC is seeking a detail-oriented Permit Analyst/CSR/Admin Assistant for an onsite, full-time contract role. You will support intake, review, and processing of permit and service applications, handling forms, data entry, and customer inquiries with professionalism.

No prior permit experience is required—training will be provided, and you will work with cross-functional teams to resolve missing information and ensure timely processing in accordance with internal policies.

Qualifications

• 1+ year of experience in Customer Service, Administrative Support, Office Assistant, Front Desk, Call Center, or Clerical roles
• Strong attention to detail and accuracy when handling forms and data
• Comfortable working with computers and multiple systems
• Basic proficiency in Microsoft Office (Word, Excel, Outlook) or similar tools
• Ability to communicate clearly and professionally with customers and internal teams
• Strong organizational and time-management skills

Responsibilities

• Receive, review, and process permit or application requests for completeness and accuracy
• Enter and maintain application data in internal systems, databases, or tracking tools
• Respond to customer inquiries via phone, email, or in person regarding application status, requirements, and next steps
• Provide clear guidance to applicants on documentation, forms, and procedural requirements
• Coordinate with internal departments to route applications and resolve missing or incorrect information
• Track application progress and ensure timely follow-up and resolution
• Maintain organized records in compliance with internal policies and regulatory standards
• Prepare basic reports, logs, or summaries related to application volume and status
• Deliver professional, courteous customer service always

Skills

Customer service

Administrative support

Front desk

Call center

Clerical

Attention to detail

Time management

Organizational skills

Communication skills

Tools

Microsoft Office

Job description

Job Title: Permit Analyst/CSR/Admin Assistant

Employment Type: Contract / Full-Time

Work Mode: Onsite (as applicable)

Schedule: Business Hours (Monday–Friday)

Position Overview

We are seeking a detail-oriented and customer-focused Application Support Specialist to support the intake, review, and processing of permit and service-related applications. This role is ideal for individuals with backgrounds in customer service, administrative support, front desk operations, call centers, or office coordination who are comfortable working with forms, data, and customer inquiries.

No prior permit experience is required — training will be provided.

Key Responsibilities

• Receive, review, and process permit or application requests for completeness and accuracy
• Enter and maintain application data in internal systems, databases, or tracking tools
• Respond to customer inquiries via phone, email, or in person regarding application status, requirements, and next steps
• Provide clear guidance to applicants on documentation, forms, and procedural requirements
• Coordinate with internal departments to route applications and resolve missing or incorrect information
• Track application progress and ensure timely follow-up and resolution
• Maintain organized records in compliance with internal policies and regulatory standards
• Prepare basic reports, logs, or summaries related to application volume and status
• Deliver professional, courteous customer service always

Requirements Required Qualifications

• 1+ year of experience in Customer Service, Administrative Support, Office Assistant, Front Desk, Call Center, or Clerical roles
• Strong attention to detail and accuracy when handling forms and data
• Comfortable working with computers and multiple systems
• Basic proficiency in Microsoft Office (Word, Excel, Outlook) or similar tools
• Ability to communicate clearly and professionally with customers and internal teams
• Strong organizational and time-management skills

Training & Support

• Full training provided on permit processes, systems, and procedures
• Ongoing support from supervisors and team leads
• Clear process documentation and job aids available

Who Should Apply

This role is a great fit for candidates who have worked as:

• Customer Service Representative
• Administrative Assistant
• Office Clerk
• Front Desk Coordinator
• Call Center Agent
• Receptionist
• Data Entry Clerk