Permanent Supportive Housing Case Manager

The New London Homeless Hospitality Center; Norwich (CT); On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

Retirement savings with employer match

Flexible work environment

Technology provided

Paid time off and sick leave

Family-first employer

Job summary

The New London Homeless Hospitality Center is seeking a full-time Permanent Supportive Housing (PSH) Case Manager to join our Intensive Services Department in New London, CT. The role focuses on helping formerly homeless individuals achieve long-term housing stability through individualized service plans and coordinated community resources.

Location includes New London and Groton; schedule is 40 hours per week, Monday through Friday.

Qualifications

• Interpersonal communication skills required.
• Strong conflict resolution and problem-solving abilities.
• Knowledge of CT housing laws and benefits administration.
• Experience with documentation and file management.

Responsibilities

• Travel to client apartments and conduct regular home visits.
• Complete initial orientation and assessments for new participants.
• Create client-centered service plans and implement them.
• Record all services and referrals per NLHHC policy.
• Assist clients with government entitlements, disability benefits, food stamps, and rental assistance papers.
• Coach clients on lease compliance and rent payments.
• Support property managers with paperwork and tenant issues as needed.
• Maintain contact with landlords to protect housing stability.
• Maintain accurate case files and progress reports.
• Participate in case conferences and follow up on issues.
• Provide crisis intervention when necessary.

Skills

Interpersonal communication

Conflict resolution

Housing laws knowledge

Documentation and file management

Job description

The New London Homeless Hospitality Center (NLHHC) seeks a full-time Permanent Supportive Housing (PSH) Case Manager to work within our Intensive Services Department. The PSH Case Manager will help our Permanent Supportive Housing (PSH) Program achieve long-term housing stability and independence. PSH is designed to help formerly homeless individuals with a history of chronic homelessness.

Location: New London and Groton, CT

Schedule: 40 hours per week; Monday-Friday

Compensation: $22-$24 per hour; mileage reimbursement for work-related travel

Required: You must have a valid driver’s license to be considered for this position.

What You’ll Do:

• Travel to independent client apartments across scattered locations and conduct regular face-to-face home visits. Refer individuals to community resources and support.
• Complete initial orientation and assessments for new participants. Compile and organize all eligibility/other required paperwork in individual case files.
• Work effectively with assigned participants to create client-centered, individualized service plans focusing on their personal goals, and implement those plans.
• Properly record all services and referrals in accordance with NLHHC policy.
• Assist clients in applying for and maintaining government entitlements, disability benefits, food stamps, public assistance, and rental assistance paperwork.
• Coach clients on lease compliance, paying rent on time, unit upkeep, neighbor relations, and reporting property maintenance needs to landlords.
• When necessary, provide support to property managers and landlords with completing required paperwork, resolving tenant issues, and advocating for appropriate maintenance.
• Maintain ongoing contact with landlords to identify any issues that could impact housing stability.
• Maintain accurate and updated case files (eligibility, assessments, releases, periodic progress reports, unit reviews, etc.) in accordance with NLHHC policy and DMHAS requirements.
• Participate in case conferences and follow up on issues as decided by the team.
• When necessary, provide crisis intervention support.

What You’ll Bring:

• Interpersonal communication skills
• Conflict resolution and problem-solving abilities
• Knowledge of CT housing laws and practices, maintaining benefits
• Understanding of documentation and file management

Bonus Skills:

• Background in social services
• Experience working with individuals with mental health and substance use disorders
• Bilingual (English and Spanish)
• Retirement savings with employer match
• Flexible work environment
• Technology provided
• Paid time off and sick leave
• Family-first employer

Deadline for applications: Tuesday, September 15, 2026

The New London Homeless Hospitality Center is an Equal Opportunity Employer committed to a diverse and inclusive workplace.