Permanent Supportive Housing Case Management Specialist

Wayne-Metropolitan-Community-Action-Agency; Detroit (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

Wayne Metropolitan Community Action Agency seeks a PSH Case Management Specialist to support formerly homeless individuals across Wayne County. You will manage a caseload, provide trauma‑informed, person‑centered services, and help clients obtain stable housing.

Responsibilities include face‑to‑face engagements, housing navigation, developing service plans, and coordinating with landlords and community partners. A Bachelor’s degree and robust interpersonal skills are essential.

Qualifications

• Bachelor’s degree in Human Services, Public Administration, Social Work, or Business Administration or equivalent.
• Minimum of four years of experience in related roles.
• Knowledge of demographics in Detroit and Wayne County; ability to serve low‑income populations.
• Ability to design/outreach and refer services; coordinate with providers.
• Valid driver’s license and reliable transportation.
• Proficiency in Microsoft Office and basic internet applications; strong written and verbal communication.

Responsibilities

• Provide supportive services and develop trusting relationships with PSH residents.
• Conduct face-to-face engagements at homes and in the community.
• Meet weekly contact requirements with residents and develop individualized service plans.
• Assist residents with housing navigation and documentation; view housing units.
• Coordinate with landlords and service providers to ensure housing stability.
• Maintain records, reports, and confidentiality; participate in program evaluation.

Skills

Communication skills

Interpersonal skills

Empathy

Teamwork

Organizational skills

Education

Bachelor’s degree in Human Services, Public Administration, Social Work, or Business Administration

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Google Workspace

Job description

Scope:Wayne Metro’s Permanent Supportive Housing (PSH) Program is designed to provide permanent and stable housing to formerly homeless people in Wayne County. The PSH Program operates as a Housing First program and provides intensive, community-based case management services to households across the county. The PSH Case Management Specialist will maintain a caseload of up to 20 households and provide person-centered, trauma-informed services to help people obtain and remain in stable housing. This position must be filled by an individual who has a passion for social justice work, is a team player, and is committed to working alongside people as they transition out of homelessness into permanent and stable housingEssential FunctionsProvide supportive services and develop trusting relationships to individuals being served by Wayne Metro’s Permanent Supportive Housing Program.Provide face-to-face engagements to PSH residents both in their homes and in the community.PSH Case Management Specialist are expected to meet or exceed weekly contact requirements for each of their PSH residentsEngage PSH residents to collaboratively develop goals and individualized service plans to support their housing stability, mental health, substance abuse, health, education, income, employment, and other priority areas.Provide housing navigation services to individuals who are newly assigned to Wayne Metro’s PSH Program, including assistance in obtaining identification documents, completing housing applications, and identifying and viewing housing units.Support residents to maintain housing stability through individually tailored services and by facilitating effective connections to community services and resources. 1o Examples of support services include successful tenancy problem-solving, independent living skill-building, connection to public benefits and employment assistance, money management support, and connection to medical, mental health, and substance use disorder services.Act as liaison with landlords and other community stakeholders to promote the success of residents and the PSH program.Collaborate with other service providers in the community to ensure that residents are receiving high-quality, effective services to meet their needs.Maintain timely and accurate written and computerized records, compile reports, and complete other program documentation (e.g. case notes, incident reports, home visit reports, monthly and quarterly reports) and maintain appropriate confidentiality of residents’ information and records.Maintain a positive attitude towards assigned work, clients, and staff, and a willingness to work with others.Perform work in a professional manner that upholds Wayne Metro’s policies and procedures.Other duties as assigned.Physical Requirements and Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job operates in a professional office environment with a usually quiet noise level. This is largely a sedentary role and the employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to sit, frequently use hands to finger, handle, and to talk or hear.Minimum Qualifications:Bachelor’s degree in Human Services, Public Administration, Social Work, or Business Administration or a combination of education and experience that is similarly equivalent.A minimum of four years of experience.Knowledge of demographics in Detroit and Out- Wayne County, the needs of low-income persons and services available to meet those needs.Ability to design and implement outreach, education, and information/referral services targeted towards persons facing economic, social, health, age, and educational barriers.Ability to identify, contact and work with area social service providers in both the public and private sectors to obtain, coordinate, and modify services in the interest of aiding low-income persons.Ability to collect and evaluate data regarding service needs, present services, and service gaps; and through such an evaluation, develop means through which to address those service gaps.Ability to effectively provide supervision for assigned staff and coordinate program activities occurring at various sites.Ability to design and implement new activities including program design, staffing patterns, and program operation.Ability to communicate very effectively both in oral and in written form.Ability to empathize and communicate with those persons facing economic, social, health, age, and educational barriers.Valid driver’s license and reliable transportation.Exceptional interpersonal and professional skills including but not limited to professional appearance, tact, punctuality, and dependability.Minimum Competencies:Proficiency in Microsoft Applications (Word, Excel, Power Point) required.Working knowledge of basic internet applications and programs including Google technology. The ability to learn and utilize the necessary programs for this position.Ability to evaluate programs and processes and to propose strategic efficiencies.Ability to communicate effectively both in oral and in written form.Exceptional interpersonal and professional skills including but not limited to professional appearance, tact, punctuality, and dependability.Ability to provide services for those persons facing economic, social, health, age, and educational barriers with compassion, empathy, and respect.Ability to resolve customer complaints with compassion, empathy, respect and clarity.Ability to work independently or in a team environment (as deemed necessary).Perform work in a manner that upholds Wayne Metro policies and procedures.Travel Requirements:Ability to travel to various sites.Licensing and Other Requirements:Valid identification and reliable transportation.Although the Covid-19 vaccination is no longer mandated, it is encouraged. Wayne Metro will always prioritize the safety of our staff and clients.Work Hours:Work schedule is Monday – Friday, with specific hours (and occasional Saturdays) to be determined by department needs.Other Duties:Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Wayne Metropolitan Community Action Agency is an Equal Opportunity EmployerEOE/M/F/D/V