Lead Case Manager- Permanent Supportive Housing

Pathways to Housing DC; Washington; On-site; USD 62,000 - 65,000; Full time

Benefits offered by this job

15 days of vacation and holidays

Health Insurance (single, partner, and

Employer paid Employee Assistance

Pre-tax commuter benefit

Legal coverage

Short Term Disability

Job summary

Pathways to Housing DC is seeking a Lead Case Manager in Washington, DC, for its Permanent Supportive Housing Program (PSHP). The role involves supervising a team of 3 Case Managers and maintaining a caseload of about 9 clients to promote housing stability, recovery, and community integration.

The position emphasizes Housing First, harm reduction, and client-centered care, with duties ranging from staff supervision and training to coordination of services and documentation.

Qualifications

• Master’s Degree in Social Work, Mental Health Counseling or related field.
• DC licensure as a Licensed Graduate Social Worker (LGSW) or Licensed Graduate Professional Counselor (LGPC).
• 2 years’ experience in case management and/or counseling services to individuals/families experiencing homelessness or related populations.
• BA in Human Services with 4 years of experience in permanent supportive housing may be considered.
• Excellent interpersonal, communication and writing skills, as well as computer literacy.
• Bilingual English/Spanish strongly desired.

Responsibilities

• Supervise and facilitate the professional development of the Case Managers.
• Collaborate with Clinical Supervisors and Program Manager in staffing and caseload assignments.
• Train, supervise and evaluate Case Managers.
• Plan and implement client services in collaboration with Case Managers.
• Maintain records, progress notes, service plans and client charts.
• Coordinate PSHP services with other community treatment and social services.
• Represent PSHP in meetings and external related meetings where needed.
• Coordinate agency vehicles designated for PSHP use.

Education

Master’s Degree in Social Work, Mental Health Counseling or related field

BA in Human Services with 4 years experience

Bilingual English/Spanish

Driver’s license and access to motor vehicle

Excellent interpersonal, communication and writing skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Lead Case Manager- Permanent Supportive Housing

PSHP Full Time Washington, DC, US

30+ days ago Requisition ID: 1823

Salary Range: $62,000.00 To $65,000.00 Annually

Pathways to Housing DC (Pathways DC) is a nationally recognized nonprofit and pioneer of the Housing First model, serving individuals experiencing homelessness in Washington, DC and Montgomery County, MD. We believe housing is a basic human right and provide housing, case management, behavioral health, outreach, and supportive services without preconditions such as sobriety or treatment compliance.

The Lead Case Manager is a key member of the Permanent Supportive Housing Program (PSHP) and provides clinical and administrative supervision to a team of 3 Case Managers while maintaining a caseload of approximately 9 clients. This role ensures services are delivered in alignment with Housing First, harm reduction, and client-centered care principles, supporting individuals in achieving housing stability, recovery, and community integration .

SUPERVISOR RESPONSIBILITIES:

• Supervise and facilitate the professional development of the Case Managers
• Collaborate with the Clinical Supervisors and Program Manager in determining staffing needs and interviewing potential Case Managers, as well as assigning caseloads to Case Managers
• Train, supervise and evaluate the Case Managers in conjunction with the Clinical Supervisors and Program Manager
• Plan and implement all client services, in collaboration with the Case Managers
• Supervise electronic and written record-keeping activities, e.g., progress notes, service plans, client budgets, incident reports and client charts
• Coordinate services of the PSHP with other inpatient and outpatient community treatment, support and social services
• Collaborate with the Program Manager regarding housing issues of PSHP clients
• Represent PSHP in internal meetings. May represent Pathways on external related meeting in conjunction with the Clinical Supervisors and Program Manager
• Coordinate the use of agency vehicles designated for use by the PSHP
• Perform other related duties as assigned

CASE MANAGER RESPONSIBILITIES:

• Collaborates with client in the formulation of a Case Management Plan that is reviewed and modified with client on a regular basis;
• Provides outreach, case management, counseling, advocacy, and other needed services to clients in any environment including: the streets, shelters, jails, hospitals, apartments, office, etc;
• Provides individually tailored services to each client in the following areas: housing, school, training & work opportunities, activities of daily living, health, wellness self-management, relapse prevention, money management & entitlements, medication support, self help & empowerment, problem solving, family life & social relationships and integrated treatment for substance abuse;
• Maintains written and computerized records, compile reports and completes other program documentation (e.g. progress notes, case management plans, intakes, biopsychosocial assessments, monthly visit reports, incident reports);
• Responsible for the monthly client contact requirements as follows: 4 contacts per month for homeless clients, including 2 face to face contacts; 2 contacts per month for housed clients, including 1 face to face contact in the client’s apartment; additional monthly contacts as determined by the Case Management Plan and assessment of client needs;
• Coordinates and monitors referrals to community services and advocates client participation;
• Participates in monthly staff meetings;
• Participates in staff trainings as scheduled;
• Performs related work as assigned;

QUALIFICATIONS:

• Master’s Degree in Social Work, Mental Health Counseling or related field from an accredited College or University.
• DC licensure as a Licensed Graduate Social Worker (LGSW) or Licensed Graduate Professional Counselor (LGPC).
• 2 years’ experience in case management and/or counseling services to individuals/families experiencing homelessness or other related populations.
• Candidates with a BA in the Human Services field with 4 years of experience working in permanent supportive housing may be considered.
• Experience supervising staff performing case management services strongly desired.
• Excellent interpersonal, communication and writing skills, as well as computer literacy.
• Patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and other minority populations.
• Bilingual English/Spanish strongly desired.
• Driver’s license and access to motor vehicle required

BENEFITS:

• 15daysof vacationtostartplus11paidholidays
• HealthInsurance(singles,partner,and familycoverage offered),including anemployer sponsored HSAaccount tooffsetthe costof copaysand healthcare services
• EmployerpaidEmployeeAssistanceProgram
• Many additional employee paid services such as legal coverage, Short Term Disability, and pre-tax commuter benefit