Perinatal Access Navigator

Northeast Florida Healthy Start Coalition; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Northeast Florida Healthy Start Coalition is seeking a Prenatal Care Access Navigator to be the primary contact for pregnant women seeking prenatal care and to remove barriers to timely visits. The role emphasizes outreach in the community and hub settings, scheduling, referrals, and careful documentation.

The Navigator Specialist collaborates with care teams, CHWs, WIC, and other resources to ensure early prenatal care, education, and continuous engagement throughout pregnancy.

Qualifications

• Excellent listening, communication, organization, follow-through, and documentation skills.
• Ability to explain processes in plain language and work with people from diverse backgrounds.
• Ability to navigate referral directories, scheduling systems, and electronic records.
• Ability to maintain confidentiality, manage multiple cases, and seek supervisory guidance when needed.
• Proficiency with computers, databases, and phone or text communication.
• Basic knowledge of Florida Medicaid and the ACCESS application process.

Responsibilities

• Connect pregnant women to prenatal care as early as possible.
• Assist with completion of the Presumptive Eligibility for Pregnant women Medicaid application and insurance enrollment eligibility navigation.
• Coordinate initial health screenings and assessments with the Prenatal Care Access nurse.
• Provide pregnancy education and information about the importance of early prenatal care.
• Identify and resolve barriers such as transportation, childcare, work conflicts, documentation, and language, and arrange rides when needed.
• Connect participants to CHWs, WIC, Healthy Start, Connect home visiting, and other community resources.
• Facilitate communication and coordination among community partners.
• Follow up with clients to encourage appointment attendance and continued engagement in prenatal care.
• All other duties as assigned by the Prenatal Access Program Director.

Skills

Listening

Communication

Organization

Documentation

Plain language

Diversity sensitivity

Referral navigation

Scheduling systems

Confidentiality

Electronic records

Tools

Databases

Electronic records system

Job description

The Prenatal Care Access Navigator is the participant's consistent point of contact through the model. This position engages women who are pregnant, think they may be pregnant, or are waiting for prenatal care, identifies what stands between them and a first prenatal visit, and works with the care team and provider network to remove those barriers. The Navigator Specialist works in the community and in the hub, combining face-to-face outreach and relationship-building with careful scheduling, referral tracking, and documentation.

Core Functions

• Connect pregnant women to prenatal care as early as possible.

• Assist with completion of the Presumptive Eligibility for Pregnant women Medicaid application and insurance enrollment eligibility navigation.

• Coordinate initial health screenings and assessments with the Prenatal Care Access nurse.

• Provide pregnancy education and information about the importance of early prenatal care.

• Identify and resolve barriers such as transportation, childcare, work conflicts, documentation, and language, and arrange rides when needed.

• Connect participants to CHWs, WIC, Healthy Start, Connect home visiting, and other community resources.

• Facilitate communication and coordination among community partners.

• Follow up with clients to encourage appointment attendance and continued engagement in prenatal care.

Knowledge, Skills, and Abilities

• Excellent listening, communication, organization, follow-through, and documentation skills.

• Ability to explain processes in plain language and work with people from diverse backgrounds.

• Ability to navigate referral directories, scheduling systems, and electronic records.

• Ability to maintain confidentiality, manage multiple cases, and seek supervisory guidance when needed.

• Proficiency with computers, databases, and phone or text communication.

• Basic knowledge of Florida Medicaid and the ACCESS application process.

Other:

All other duties as assigned by the Prenatal Access Program Director.

Please see the link below to the new Care Provider Background Screening Clearinghouse Education and Awareness website. This site was implemented under the directive of House Bill 531 (2025).

https://info.flclearinghouse.com